Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 2 of 2

    Hoola Hoops

    This is a discussion on Hoola Hoops within the Sky Broadband help forums, part of the Sky Broadband help and support category; contacted skybb by email 7MAR and 22MAR got this today: Dear "Beethoven" As per the auto response sent to you ...

    1. #1
      beethoven's Avatar
      beethoven is offline Sky User Member
      Exchange: MRWAL (LLU since Oct06)
      Broadband ISP: connect billed as 17 - 12 = 5
      Router: Netgear V1 DG834GT
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Location
      Manchester
      Posts
      52
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Hoola Hoops

      contacted skybb by email 7MAR and 22MAR got this today:Dear "Beethoven"
      As per the auto response sent to you on 7th and 22nd march, this mailbox is no longer monitored for emails, due to our new email system introduced on 21st February. Emails to this mailbox are no longer received, apart from the sender's details. Please therefore resubmit your query via the link below, or included in the auto response, to ensure it's dealt with by the most appropriate team as quickly as possible.
      Kind regards
      Derek
      Broadband Technical Support
      Sky Broadband has introduced a new website-based email service for handling customers' enquiries by email. For all your future Sky Broadband queries, please submit any questions you have via our website Contact Us form, or click this link: Sky.com - Customer Support>Contact Us>Kana Form . This will ensure that no matter what your Broadband query is, it will be directed to the correct team trained to help you. With this change, we are phasing out broadbandtechnicalsupport@bskyb.com as a monitored mailbox. Any future Broadband queries should no longer be sent to this address.

      no "autoresponses" received and when I had worked through to the end no send button when you jump through all the hoops - move away from the page and all the typed in info dissappears!


    2. Advertisement
    3. #2
      Ian's Avatar
      Ian
      Ian is offline Sky User Member
      Exchange:
      Broadband ISP: Connect
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Posts
      9
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Hoola Hoops

      Annoyingly, the web-based contact form has a very low character limit. I've used it once and I had difficulty in getting my query across clearly within such constraints.

      Also, if for whatever reason, the page times out when you click the submit button and you hit the back button in your browser, more often than not your message will be gone and you'll have to type it out again.


     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION