This is a discussion on Hoola Hoops within the Sky Broadband help forums, part of the Sky Broadband help and support category; contacted skybb by email 7MAR and 22MAR got this today: Dear "Beethoven" As per the auto response sent to you ...
- 23-03-07, 01:26 PM #1
contacted skybb by email 7MAR and 22MAR got this today:Dear "Beethoven"
As per the auto response sent to you on 7th and 22nd march, this mailbox is no longer monitored for emails, due to our new email system introduced on 21st February. Emails to this mailbox are no longer received, apart from the sender's details. Please therefore resubmit your query via the link below, or included in the auto response, to ensure it's dealt with by the most appropriate team as quickly as possible.
Broadband Technical Support
Sky Broadband has introduced a new website-based email service for handling customers' enquiries by email. For all your future Sky Broadband queries, please submit any questions you have via our website Contact Us form, or click this link: Sky.com - Customer Support>Contact Us>Kana Form . This will ensure that no matter what your Broadband query is, it will be directed to the correct team trained to help you. With this change, we are phasing out firstname.lastname@example.org as a monitored mailbox. Any future Broadband queries should no longer be sent to this address.
no "autoresponses" received and when I had worked through to the end no send button when you jump through all the hoops - move away from the page and all the typed in info dissappears!
- 23-03-07, 01:46 PM #2
Re: Hoola Hoops
Annoyingly, the web-based contact form has a very low character limit. I've used it once and I had difficulty in getting my query across clearly within such constraints.
Also, if for whatever reason, the page times out when you click the submit button and you hit the back button in your browser, more often than not your message will be gone and you'll have to type it out again.