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    NO BB for 10 days now, HELP PLEASE!!!

    This is a discussion on NO BB for 10 days now, HELP PLEASE!!! within the Sky Broadband help forums, part of the Sky Broadband help and support category; I lost my Sky Broadband on 12 March, and I still do not have it back. Tier 3 have done ...

    1. #1
      Lionhart's Avatar
      Lionhart is offline Sky User Member
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      Thumbs down NO BB for 10 days now, HELP PLEASE!!!

      I lost my Sky Broadband on 12 March, and I still do not have it back. Tier 3 have done ALL the technical tests and say they can not find any fault, it was reported to BT, and BT phoned me this evening to say NO FAULT has been found on the line or the Beckenham exchange? The connections and the Netgear router have been tested and is OK? I have spent a fortune in ringing Sky Tech, and I have set up a Pay as You Go Dial-Up which is painfully slow, and expensive. I dont know what to do? HELP PLEASE!!!!


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      Re: NO BB for 10 days now, HELP PLEASE!!!

      Does the green i light light up?




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    4. #3
      Lionhart's Avatar
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      Re: NO BB for 10 days now, HELP PLEASE!!!

      NO. The green internet light DOES NOT light up. I have posted another thread under 'Unhappiness' I have had NO BB since 12 March, and unless the problem is resolved I will be cancel my BB and TV early next week.

    5. #4
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      Re: NO BB for 10 days now, HELP PLEASE!!!

      I wouldn't rely on sky CS to test your line. Either log on to the BT order tracker to see if a cease has been put on your line for some reason or telephone them and say your are enquiring about the status of your line.

      Order tracker link:

      BT.com | Small & medium business | Your account | Order Tracking
      Last edited by Lazarus; 23-03-07 at 10:36 AM.
      Asus P6T Deluxe - i7 920 @3.6GHz - 750GB Samsung F1 - 6GB OCZ Platinum 1600MHz - XFX GTX260 'Black Edition' - Tagan 1100W PSU - TT 'Big Water' 760i - Antec 1200 - Windows 7 64-bit - Ubuntu 9.04 64-bit

      ADSL Link..............Down .............Up
      Connection Speed..9215 kbps......606 kbps
      Line Attenuation... 20.0 db..........11.9 db
      Noise Margin........ 20.9 db..........22.0db

    6. #5
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      Re: NO BB for 10 days now, HELP PLEASE!!!

      If there has indeed been an LLU Cease issued on your line then you may find this sticky of some use:

      ADSL line gone dead 3 days after activation :-(

    7. #6
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      Re: NO BB for 10 days now, HELP PLEASE!!!

      I really didn't want to mention cease, but it has all the hallmarks of this problem.
      Asus P6T Deluxe - i7 920 @3.6GHz - 750GB Samsung F1 - 6GB OCZ Platinum 1600MHz - XFX GTX260 'Black Edition' - Tagan 1100W PSU - TT 'Big Water' 760i - Antec 1200 - Windows 7 64-bit - Ubuntu 9.04 64-bit

      ADSL Link..............Down .............Up
      Connection Speed..9215 kbps......606 kbps
      Line Attenuation... 20.0 db..........11.9 db
      Noise Margin........ 20.9 db..........22.0db

     

     

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