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    Internet light OFF after 2-5 mins

    This is a discussion on Internet light OFF after 2-5 mins within the Sky Broadband help forums, part of the Sky Broadband help and support category; I turn on my router as per usual, the Internet light,the power light and the wireless light come on as ...

    1. #1
      retro_hood's Avatar
      retro_hood is offline Sky User Member
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      Internet light OFF after 2-5 mins

      I turn on my router as per usual, the Internet light,the power light and the wireless light come on as normal. About 2-5 mins later the internet light turns off randomly. I have tried using different filters, different wires, directly plugging into phone socket wihtout extra wires and even tried re-installing the software. No joy, same old story. Ive had this problem since i got SKY BB but eventually after 1 + hour of powering off and on the router i get a stable connection. Until yesterday where i spent 7-9 hours of constant tries and attempts to get the internet all to no avail, i'm about to phone sky but i will try here for advice or if the problem is well known.

      NOTE: disconnected form internet twice during writing this.

      Many thanks


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      NewsreadeR's Avatar
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      Re: Internet light OFF after 2-5 mins

      I think you may be better asking Sky about this - something is definitely not right.

      The only possible thing I would suggest, is turn the UPnP off and also just try your test socket behind the master socket, incase its a wiring problem

      UPnP is mentioned in this one

      http://www.skyuser.co.uk/forum/view-routerstats.html

      Test socket in this one

      http://www.skyuser.co.uk/forum/view-master.html




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