Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 7 of 7

    Hello-and a basic question....

    This is a discussion on Hello-and a basic question.... within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello all, just found these forums, as a new Sky user, no doubt I'll be posting here often... I recently ...

    1. #1
      pa28fan's Avatar
      pa28fan is offline Sky User Member
      Exchange:
      Broadband ISP: Base
      Router:
      Sky TV:
      Join Date
      Mar 2007
      Posts
      10
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Hello-and a basic question....

      Hello all, just found these forums, as a new Sky user, no doubt I'll be posting here often...

      I recently signed up to Sky Broadband, the equipment came promptly and I set it up with no problems. So far so good.

      Here is my question-I still get my emails but they use my 'old' address'-ie the one from my Freeserve days and am still using now. I assume that when I migrated over to Sky, my old email account (Freeserve/Orange) would be closed??? If so, why can people still contact me using my 'old' address?? Am I still 'connected' to Orange and therefore still paying them as well as Sky Broadband??

      I will shortly be re-formating my pc (for reasons that have nothing to do with my Sky installation)-when I re-install Sky, will I have to change my email address to a Sky one (and have all the hassle of telling my contacts my new address), or can I still use my xxxx@freeserve.co.uk one???? And if so, how would I set it up to use my old one?

      Pardon my ignorance, and thanks in anticipation for any replies!
      All the best
      pa28fan


    2. Advertisement
    3. #2
      yodasarmpit's Avatar
      yodasarmpit is offline Sky User Member
      Exchange:
      Broadband ISP: Connect
      Router:
      Sky TV:
      Join Date
      Dec 2006
      Location
      West Lothian, Scotland
      Posts
      196
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Hello-and a basic question....

      Some ISP's give you a grace period when switching.
      If you are looking into changing to someone else for email, why not choose gmail or buy a domain with pop3, this way if you change ISP again then you no longer have to change email address

    4. #3
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,211
      Thanks
      108
      Thanked 373 Times in 304 Posts
      Blog Entries
      48

      Re: Hello-and a basic question....

      Hi

      Your IP reports The host name is: 5xxxxxfd.bb.sky.com. so you are definitely connected on here via Sky.

      If you have only just been connected in the last couple of days, it is possible Orange have not been told by BT.

      I would ring orange just to tell them you have infact migrated and make sure you cancel any DD for them or ask them to remove your billing details.

      As for the email still working, probably the same reason as above. Did you get a Sky email address? Why not email all those who have emailed you that one instead and setup Outlook to use the Sky one. Obviously dont tell those that send you the Viagra or Shares emails though

      Guide to setting up Sky email here

      http://www.skyuser.co.uk/forum/view-outlook.html




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

      Follow us on Twitter @skyuser

    5. #4
      dpearce33's Avatar
      dpearce33 is offline Sky User Member
      Exchange:
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Feb 2007
      Posts
      16
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Hello-and a basic question....

      Hi - Welcome to the club. I wouldn't worry about it. I have every single email address from every previous ISP still active and no charges. One of them (Tiscali) have actually told me that they will not remove it unless I write to them specifically asking for the removal (email not allowed)

    6. #5
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Hello-and a basic question....

      Most ISPs will allow the account to carry on for a couple of months at least. But you may find you can only receive through the account and not send. You would be better to set up your Sky account, it only takes a few minutes to set up Outlook to access it. Any correspondence from Sky will probably be sent to their account. Full instructions can be found on the forum.

    7. #6
      pa28fan's Avatar
      pa28fan is offline Sky User Member
      Exchange:
      Broadband ISP: Base
      Router:
      Sky TV:
      Join Date
      Mar 2007
      Posts
      10
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Hello-and a basic question....

      Wow, thanks for all the quick and helpful replies.

      Isitme, that's exactly what's happening to my account, forgot to mention it in my o/p. I can receive mail but not send-I have to send through Sky's email page.

      dpearce33, that's interesting-so can you still access your old mail through Sky? That's handy for checking any mail that might have been forgotten, ie a relative in Australia who hasn't wrote for the last 3 years..

      It's all a bit confusing (I confuse easily..), so I'm best forgetting my Orange address and setting up a shiny new Sky address, yes? I just have to make sure I contact everyone I know and let them know my new addy!
      Thanks again folks

    8. #7
      penrhyn's Avatar
      penrhyn is offline Sky User Member
      Exchange: Long Eaton
      Broadband ISP: Sky Max/Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+ HD 1TB Box
      Join Date
      Oct 2006
      Location
      Derbyshire
      Posts
      1,186
      Thanks
      2
      Thanked 10 Times in 7 Posts

      Re: Hello-and a basic question....

      Its quite easy to send mails from an old Orange/freeserve account, just change the address of the outgoing server in the account to smtp.sky.com

      You can set up an account for your Sky mail account on Outlook express

      These are the instructions for Outlook Express on a PC:

      1. Open Outlook Express, click Tools then select Accounts
      2. Click the Mail tab, then click Add and select Mail
      3. The wizard will start. Type in your name then click Next
      4. Enter your email address then click Next
      5. Leave the My Incoming Mail Server is a POP3 Server drop down box as POP3. In Incoming Mail Server enter: pop.sky.com (all lowercase, no spaces). In Outgoing Mail (SMTP) Server enter: smtp.sky.com (all lowercase, no spaces).
      6. In the Account Name Box enter the first part of your @sky.com email address (everything before the @ sign). In the Password Box, enter the password for your @sky.com email account, then click Next.
      7. Click Finish
      8. To complete the acount creation process click Tools then select Accounts
      9. Click the Mail tab, then click Properties
      10. Click the My server requires authentication box to place a tick inside. Click OK


     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION