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    no adsl ip address cant connect to internet

    This is a discussion on no adsl ip address cant connect to internet within the Sky Broadband help forums, part of the Sky Broadband help and support category; Is the green internet light on ? If you go to http://192.168.0.1 and click on the "connection status" button at ...

    1. #11
      AdamBrunt's Avatar
      AdamBrunt is offline Sky User Member
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      Re: no adsl ip address cant connect to internet

      Is the green internet light on ?

      If you go to http://192.168.0.1 and click on the "connection status" button at the bottom of the middle frame ... does the pop up window say you're connected or not ?

      If it claims you're connected but the main screen doesn't show an "external IP address" - or whatever it's called - then it's a problem with Sky.

      What error code do you get when you click on the "Sky Test" button ?


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    3. #12
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      Re: no adsl ip address cant connect to internet

      Adam,

      It's a strange problem, my internet light is off....flashes amber...goes green for about 10secs then off, and repeat to fade. I'm by no means an expert or even an enthusiastic amateur but I think it's a syncronisation or authentication problem.
      RE error code, when internet is off or flashing amber it's a code 100, "IF" I catch it when the light is green I get a code 300.

      This connection hasn't worked since I was connected on friday as a new customer. Who do I threaten cancelling within 8 days with CS or tech support?

      ta

      Joe

    4. #13
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      Re: no adsl ip address cant connect to internet

      Same problem here, got my router today plugged it in shows that I am connected yet no ip.

    5. #14
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      Re: no adsl ip address cant connect to internet

      You are all describing my problem exactly!

      I have another thread before finding this one. Entitled something like "I'm on my 3rd router and its still not working"

      I get the code 300 error as well.

    6. #15
      Lazarus's Avatar
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      Re: no adsl ip address cant connect to internet

      Looking back at previous posts on error code 300 I see someone suggested turning off UPnP on the router stats page.

      Although I can't see what effect this would have, the OP reported back that it worked and she then had no further problems after that.

      Try it you never know
      Asus P6T Deluxe - i7 920 @3.6GHz - 750GB Samsung F1 - 6GB OCZ Platinum 1600MHz - XFX GTX260 'Black Edition' - Tagan 1100W PSU - TT 'Big Water' 760i - Antec 1200 - Windows 7 64-bit - Ubuntu 9.04 64-bit

      ADSL Link..............Down .............Up
      Connection Speed..9215 kbps......606 kbps
      Line Attenuation... 20.0 db..........11.9 db
      Noise Margin........ 20.9 db..........22.0db

    7. #16
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      Re: no adsl ip address cant connect to internet

      well, I didn't get a call back from tier 2 so I called them. He said "erm ehh I'll pass you to tier 3 expect call back in 3 - 5 days, goodbye". AAAARRRGGGHHH. this is so frustrating I called CS and threatened to cancel she contacted tier 3 while I was on hold and informed me that it's an exchange problem and that BT have been informed and work should be carried out ASAP. I'm calling them again tonight and chasing it. I have until tomorrow to cancel so If I have no joy that's going to have to be the final action.

      joe

    8. #17
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      Re: no adsl ip address cant connect to internet

      Don't worry too much about cancelling within the time limit - given the service we've received the small claims court would rip 'em apart.

    9. #18
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      Re: no adsl ip address cant connect to internet

      I had the exact same problem. Router would keep disconnecting. In the router admin the IP Address is set to "--", along with some other fields. If I pressed a Sky test it would come up with "error code 300". I did the extension cable and cut all wires appart from 2 and 5. This cured my problem immediately. Previously the noise margin would sometimes drop to rediculous levels (sometimes 0.9). Since hacking the extension cable it never drops below 12 and has never diconnected in over a week.

    10. #19
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      Re: no adsl ip address cant connect to internet

      Garrymum, please tell me more, I'm not familiar with bt wiring (telewest customer for 5 years) so what do I have to do. (I'm not a comlete muppet though so just don't get too technical :-) )

      joe

    11. #20
      garrymum's Avatar
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      Re: no adsl ip address cant connect to internet

      Basically, if your router is plugged into a hard wired extension cable from your BT master socket you only need wires 2 and 5 connected. See

     

     
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