Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 5 of 5

    Ordering Sky BB Problems!!!

    This is a discussion on Ordering Sky BB Problems!!! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi I really need some help - I currently have BT Broadband but want to switch to Sky Broadband, so ...

    1. #1
      bjs2007uk's Avatar
      bjs2007uk is offline Sky User Member
      Exchange:
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Mar 2007
      Posts
      80
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Ordering Sky BB Problems!!!

      Hi I really need some help - I currently have BT Broadband but want to switch to Sky Broadband, so I have rang up BT and got the MAC code. I then rang Sky with the MAC code I had been provided with and they said my postcode doesnt match my home phone number so they cant process the order at the moment! I really dont understand what they mean by this and neither did the person working for Sky, he said to contact BT and tell them that the information doesnt match and they would sort it out for me. I dont know if this would affect it but I have not moved house recently or changed the number recently.

      Is this information right? Why wouldnt the postcode match my home phone number?

      Thanks


    2. Advertisement
    3. #2
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,211
      Thanks
      108
      Thanked 373 Times in 304 Posts
      Blog Entries
      48

      Re: Ordering Sky BB Problems!!!

      Hi

      Have you tried ordering Broadband online on Sky's website? Maybe worth a go, or even try again on the phone and see if anyone else could help. Someone else may have come across this that works there.




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

      Follow us on Twitter @skyuser

    4. #3
      yodasarmpit's Avatar
      yodasarmpit is offline Sky User Member
      Exchange:
      Broadband ISP: Connect
      Router:
      Sky TV:
      Join Date
      Dec 2006
      Location
      West Lothian, Scotland
      Posts
      196
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Ordering Sky BB Problems!!!

      New one on me tbh, the only information required is your MAC and phone number.
      Not my department, but never heard this mentioned by anyone at work.

      The only reason for asking your postcode would be to confirm your Sky account on Chordiant, as in when you call they will ask you a few questions to confirm who you are.

    5. #4
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,211
      Thanks
      108
      Thanked 373 Times in 304 Posts
      Blog Entries
      48

      Re: Ordering Sky BB Problems!!!

      Just a thought

      Is there any way you can check the postcodes on both your SKY & BT bills and see if their are any differences?

      I would just ring them again and hope that someone a little more experienced takes your call.




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

      Follow us on Twitter @skyuser

    6. #5
      bjs2007uk's Avatar
      bjs2007uk is offline Sky User Member
      Exchange:
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Mar 2007
      Posts
      80
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Ordering Sky BB Problems!!!

      Nope they are exactly the same postcodes and phone numbers. Someone I know said it might be because our phone number is ex directory? Do you think that will have anything to do with it?

      Thanks

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION