Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 2 of 6 FirstFirst 1234 ... LastLast
    Results 11 to 20 of 59

    Check your activation day part 2

    This is a discussion on Check your activation day part 2 within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi laulp5 and welcome to the forum IT is highly unlikely you will get an activation occur until Bt is ...

    1. #11
      hugsie's Avatar
      hugsie is offline Sky User Moderator
      Exchange: CMASHF
      Broadband ISP: Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+ HD
      Join Date
      Aug 2006
      Location
      Birmingham
      Posts
      1,485
      Thanks
      0
      Thanked 4 Times in 4 Posts
      Hi laulp5 and welcome to the forum

      IT is highly unlikely you will get an activation occur until Bt is showing the job. You could try ringing the Sky BB number and asking for clarification, or ring and select option 6 customer services, and ask them to try and find you some answers. Unfortunately you are not the only one is this situation and it is a little bit of a waiting game.

      Sorry I can't be of more help.


    2. Advertisement
    3. #12
      brucemac's Avatar
      brucemac is offline Sky User Member
      Exchange: South Shields
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Aug 2006
      Posts
      119
      Thanks
      0
      Thanked 0 Times in 0 Posts
      I would ring the provisioning department on the 0800 number and then ask why it has not been activated, make sure the advisor goes through to that department as it is logged on your account, i was activated on the 2nd after calling all day to get activated and calling every 2 days to confirm it was all going through.

      I managed to get it sorted in a few hours, in my experience this worked, don't just speak to the tier 1 go through to provisioning or escalate the call as they have to check on the system in the provisioning dept.

      hope this helps

    4. #13
      bvarsani's Avatar
      bvarsani is offline Sky User Member
      Exchange: Wembley
      Broadband ISP:
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Posts
      28
      Thanks
      0
      Thanked 0 Times in 0 Posts

      I had customer services move to provision aparently there is a problem with a Chi peer at my exchange, does anyone know what this means? Should have activated on the 5th Sept. They say they will send a new activation date. That's all I needed.

      I also checked with BT Order Tracker it says the 8th now. Fingers crossed.
      Last edited by bvarsani; 07-09-06 at 12:25 PM.

    5. #14
      Digga's Avatar
      Digga is offline Sky User Member
      Exchange:
      Broadband ISP:
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts
      My activation date was yesterday, called SkyBB this morning & have been advised there's a 48/72 hr activation delay !

    6. #15
      Annie UK's Avatar
      Annie UK is offline Sky User Member
      Exchange: LWFEL
      Broadband ISP: BT Infinity 2
      Router: TP-Link Archer C7
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      Milky Way, Sol, Earth, UK, London
      Posts
      508
      Thanks
      18
      Thanked 21 Times in 19 Posts
      Is this the activation on the Sky servers and nothing to do with the line activation? If it line activation, what exchange are you on?

    7. #16
      Digga's Avatar
      Digga is offline Sky User Member
      Exchange:
      Broadband ISP:
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts
      Quote Originally Posted by anniebrion View Post
      Is this the activation on the Sky servers and nothing to do with the line activation? If it line activation, what exchange are you on?
      No sure, I wasn't given a reason but assumed it was a delay in activating the line. My exchange is Feltham.

    8. #17
      Annie UK's Avatar
      Annie UK is offline Sky User Member
      Exchange: LWFEL
      Broadband ISP: BT Infinity 2
      Router: TP-Link Archer C7
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      Milky Way, Sol, Earth, UK, London
      Posts
      508
      Thanks
      18
      Thanked 21 Times in 19 Posts
      Bugger that's my echange too

      Update: My line has been activated as of 2:30pm The 48/72 hour delay on the feltham Exchange is not true!
      Last edited by Annie UK; 07-09-06 at 03:51 PM.

    9. #18
      Andy_G's Avatar
      Andy_G is offline Sky User Member
      Exchange: EAROC
      Broadband ISP: Connect
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Aug 2006
      Location
      Rochford
      Posts
      82
      Thanks
      0
      Thanked 0 Times in 0 Posts
      Hi all, I'm supposed to activated on Monday 11th but the BT tracker is not showing any orders at all, should I panic now and phone Sky, or wait till Monday before I panic?
      I have all the necessary, my Sky router's been plugged in for a few days and I can't stop looking to see if the internet light is on or not.
      I'm probably being a tad impatient as It's no fun at all on dial up!

    10. #19
      SatDish's Avatar
      SatDish is offline Site Founder
      Exchange: Gravesend, NDGRA
      Broadband ISP: Virgin XXL 200
      Router: Non Sky Router
      Sky TV: Yes
      Join Date
      Aug 2006
      Location
      Kent, UK
      Posts
      5,206
      Thanks
      42
      Thanked 41 Times in 28 Posts
      Blog Entries
      1
      Hello Andy_G my activation date is tomorow 8th and there is nothing on my BT tracker either but im not going to panic YET
      "To help would be a great adventure"

    11. #20
      Andy_G's Avatar
      Andy_G is offline Sky User Member
      Exchange: EAROC
      Broadband ISP: Connect
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Aug 2006
      Location
      Rochford
      Posts
      82
      Thanks
      0
      Thanked 0 Times in 0 Posts
      Thanks Satdish, you've put my mind at rest. At least for now.
      To be honest though I wouldn't be too surprised if there was a delay, it seems that Sky have a lot to deal with ATM.
      I'm just thankful that my router turned up, only took about 4 days after ordering.

     

     
    Page 2 of 6 FirstFirst 1234 ... LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION