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    Upgraded to superfast but no speed change

    This is a discussion on Upgraded to superfast but no speed change within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Had a letter from sky on Saturday saying I was at the end of my contract so went through the ...

    1. #1
      m0t's Avatar
      m0t
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      Upgraded to superfast but no speed change

      Had a letter from sky on Saturday saying I was at the end of my contract so went through the process in the letter to sign up to a new contract.

      I was on sky broadband unlimited which was a 40/10 product and the website checker said I could get up to 57mbs at my address.

      I was given a go live date of Monday for the broadband but on Tuesday morning I noticed nothing had changed speed wise. I looked on the my sky app and it was showing superfast as my product so I went through the steps on that to do a speed check. The app said the broadband could go faster and it would optimize over 48 hours.

      48 hours later and I'm still syncing at 40/10, is that the limit of my line or has something gone wrong here?

      Edit: imgur link as the attachment seems to be too low res https://imgur.com/a/6cbyTOS

      Upgraded to superfast but no speed change-662f50b7-a921-4675-af51-036a0bad633a.jpg


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    3. #2
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      Re: Upgraded to superfast but no speed change

      Someone correct me if I'm wrong, but some time back Sky moved everyone to the 80/20 based product. Ok, it's advertised as "up to 73mb", but it's the same thing.

      With this in mind, you should already be getting the maximum connection speed.

      I'm not sure how long Sky will take to upgrade your line, but I was under the impression that they had the power to do this at their end. This means that there is no visit from Openreach and it can happen overnight.

      Give Sky a friendly call and see what is happening.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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      Re: Upgraded to superfast but no speed change

      Just out of interest, have you rebooted your router?

    5. #4
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      Re: Upgraded to superfast but no speed change

      Quote Originally Posted by FelixTCat View Post
      Just out of interest, have you rebooted your router?
      Yes, no change.

    6. #5
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      Re: Upgraded to superfast but no speed change

      Quote Originally Posted by m0t View Post
      Yes, no change.
      might be your line is on the wrong profile or is your line acutally capable of higher speeds. I suppose it possible depending on line length it may be at its max already.

      Ask sky to check the line profile first..
      zyxel VMG3925 (bridge mode)
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