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    WiFi Signal - help!

    This is a discussion on WiFi Signal - help! within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Hi all I am currently experiencing terrible WiFi signal across the house. The house is a new build, 5 bedrooms ...

    1. #1
      sdn11's Avatar
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      Unhappy WiFi Signal - help!

      Hi all

      I am currently experiencing terrible WiFi signal across the house. The house is a new build, 5 bedrooms across 3 floors. We have a Sky Q router. I believe we have Sky Fibre (my girlfriends parents house, but believe that is what we have.)

      We have a Sky Booster but makes no difference. We have the primary Sky Q TV box down stairs, and 2 bedroom boxes on across the other floors - all of them wireless. We see connectivity problems pop up on the boxes at least 5 times a day - when this happens, any other device connected to WiFi also drops. I have an Intel NUC wired into the router - this connection never misses a beat!!

      Essentially, I want to improve our WiFi and Iím undecided if to to:

      a) replace the router with a new one inc modem
      b) purchase an AP and turn off the WiFi capabilities on the Sky Q Router.

      We will need to retain WPS. I am worried I am going to spend money on something which may not solve my problem. Can anyone recommend any routers they have switched to (does have built in modem?) or access point.

      As I have said, I believe we have Sky Fibre - if anyone can let me know how I can confirm this, I suppose this will change what router I can swap to? I have done some research on the issue I am facing, and have seen a few threads relating to this but still unsure of the current best options for this issue.


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    3. #2
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      Re: WiFi Signal - help!

      b) is the option I always recommend for this scenario

      Login to router and check the connection stats? Or check the Sky bill to see which broadband package you are on?
      ++ speedyrite ... powered by NOW Broadband from June 2018 ++
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      Re: WiFi Signal - help!

      I did think B would be the best option - can you recommend any good APs through experience?

      I have had a look at the connection stats and have the below. As it's MER, does that mean it's Sky Fiber?

      Click image for larger version. 

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    5. #4
      speedyrite's Avatar
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      Re: WiFi Signal - help!

      I prefer Netgear kit myself, but “other manufacturers are available” (and “the next woman/man” will prefer somebody else, so I tend not to recommend any particular brand on that basis).

      I think it used to be the case that MER was an indication of fibre, but connection speed (from the show statistics page I think) or line rates (from the maintenance tab, I think) might give a better indication.
      ++ speedyrite ... powered by NOW Broadband from June 2018 ++
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