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    Sky Ultrafast FTTP

    This is a discussion on Sky Ultrafast FTTP within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; I've gone back to that original Sky page and the buttons that say "check availability" now work - taking me ...

    1. #11
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      Re: Sky Ultrafast FTTP

      I've gone back to that original Sky page and the buttons that say "check availability" now work - taking me a page where I can enter my postcode and phone number in. Unfortunately when it then comes up with a list of addresses, it only shows half a dozen (not including mine) out of a street of 70. Perhaps it's still populating from the Royal Mail address finder.

      When I click on the "register interest" button, it takes me to the check availability page. Still WiP I guess.
      speedyrite likes this.


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    3. #12
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      Re: Sky Ultrafast FTTP

      I decided to pick one of the addresses on our street (all of which have FTTP available, even if they're not using it currently) and Sky reported that I could get average speed of a whopping 5.8-12Mb .. so that bit isn't working yet either Strangely .. if I pick a house CLOSER to the FTTP cabinet, I get to have 4.4-9.5. Be still my beating heart

      I DID manage to register my interest tho - which did allow me to pick my actual address off the list. (I didn't log in prior to doing so, so perhaps that makes a difference).
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    4. #13
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      Re: Sky Ultrafast FTTP

      Is there a reason, other than price, why you want to switch to Sky? You say that you were not happy with Virgin Media (VM) after a trial where it interfered with the operation of SkyQ. Have you had any interference problems with BT? I don't know whether you are aware that, unlike Sky's hub, the VM hub has a true modem only mode which leaves you free to choose your own cable type router.

    5. #14
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      Re: Sky Ultrafast FTTP

      No, there's been no problems with the BT router, as far as I'm aware. We do occasionally have some random wifi drop-outs .. but I'm not sure if that's down to location, router, or hardware .. we don't really use the wifi for much, so that's not really a problem and if it was, I'd investigate further or go for the wifi mesh system, perhaps.

      ONE of the reasons not to continue with Virgin was the Sky Q interference .. but I also didn't like any other aspect of their service. The telephone line was poor quality, the broadband connection was poor (it "reported" well, but the real world use of it denied the reports it was giving), I didn't like the TV in comparison to Sky, and their customer service was pretty rubbish. That's in short .. I could go on

      There are a few reasons I'd prefer to move away from BT and to Sky. One is simply personal .. prior to this last couple of years in this house, every single time I've had any interaction with BT, it has shown them in a poor light. Customer service, engineer repairs, prices, etc. Even this time, when I first joined, I joined with a special new customer deal (which is pretty much par for the course), and if it wasn't for the fact that I actually had a screenshot of the deal, I would have been denied it, as they told me "there is no way we would do that deal". Personally, I like to be able to order a product, get a product, and get it at the price I expected to pay.

      Another is, as you mentioned, cost. If I can get the same service (on paper) at a better price, elsewhere, then why not?

      Another is service - I've never had any major problems with Sky customer services. In fact in the past, when I've had problems, they've bent over backwards to help.

      And another is just simply convenience .. why pay two different companies when you can pay one, if everything else is on a par, or better?

    6. #15
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      Re: Sky Ultrafast FTTP

      I've just received an email from Sky:

      Thanks for registering your interest in Sky Broadband Ultrafast. Keep an eye on your inbox — we’ll let you know as soon as it lands in your area.

      The Sky Broadband and Talk Team.

    7. #16
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      Re: Sky Ultrafast FTTP

      Quote Originally Posted by Stumpy View Post
      I've just received an email from Sky:
      Little do they know that it is there already but OR are not giving them the full picture.
      Separating BT (Wholesale) from Openreach is supposed to level the playing field allowing Sky and other communication providers to operate on the same terms as BT. In practice it would appear that there are still lines of communication in place that give BT an unfair advantage.
      I wonder if Plusnet which is part of BT would be able to offer you FTTP broadband on any different terms to BT.

    8. #17
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      Re: Sky Ultrafast FTTP

      Well it might just be that Sky are just starting to roll it out, and are doing it gradually .. or perhaps they've not started yet? I know that when I spoke to BT when I took out my current contract with them, they said that they would be opening it up to other companies back end of this year, so I'm assuming they're just in the process of doing that now. At that time, I did check plusnet (thinking as you, that as they were part of BT, they might be able to offer something different), but it wasn't an option.

      I've just checked plusnet again, and got the following message: "Unfortunately, it looks like broadband hasn't reached your area yet." ... so I guess they're not providing that option still

    9. #18
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      Re: Sky Ultrafast FTTP

      Just checked with Openreach who state that the following ISPs should be able to supply you with FTTP through their network:

      Andrews & Arnold Ltd
      www.aa.net.uk

      BT
      www.bt.com

      Cerberus Networks
      www.cerberusnetworks.co.uk

      Next Vision
      www.next-vision.co.uk

      Spectrum Internet
      spectruminternet.com

      Structured Communications
      www.structuredcommunications.co.uk

      Syscomm
      www.syscomm.co.uk

      Zen
      www.zen.co.uk

      I suspect of those listed that BT is the cheapest.

    10. #19
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      Re: Sky Ultrafast FTTP

      I checked with some of those at the time. Generally I found that either they were more expensive, or seemed very specialised. For example at least one of them appeared to be geared primarily towards businesses. There were some other options, but because of the telephone problem, you'd be looking at doing weird stuff with a special VoIP phone (as no copper to the house). So (at the time, last time) some would provide a broadband only offering, or a VoiP phone offering, but not both as a package, as they were specialising. Hopefully once FTTP becomes more normal, there will be more options.

    11. #20
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      Re: Sky Ultrafast FTTP

      At the moment then it looks like your best option is to remain with BT and either paying the out of contract price in the hope that more options will become available in the not too distant future or locking yourself into a new contract if BT are willing to give you a better deal.

      If you check on Virgin's latest offer prices you may be able to use them as leverage to get a better deal even though you have no intention of changing to their products.

     

     
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