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    Moved house

    This is a discussion on Moved house within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Hi all, I have just moved into a new property and have had the line activated for Fibre. My estimated ...

    1. #1
      dankargo's Avatar
      dankargo is offline Sky User Member
      Exchange: Romford
      Broadband ISP: Sky Broadband Unlimited Fibre
      Router: Sagem F@ST 2504n
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      Moved house

      Hi all,

      I have just moved into a new property and have had the line activated for Fibre. My estimated speeds were up to 77mbps with a guaranteed minimum speed of 52Mbps. When I first plugged in the router, the line synced at 58020kbps down / 20000 up. I noticed last night my downstream had increased although oddly, no matter how any speed tests I try, I am unable to get anything above 53Mbps on - using either Wireless (2.4ghz or 5ghz) or Powerline adaptors. Is there a reason why this might be happening?

      Moved house-screenshot-2019-03-11-16.08.44.jpg

      The property doesn't appear to have a master socket (unless I am mistaken) - with the only socket in the house being this one. As you can see its not in the best condition, I was surprised I could get a connection at all!

      Moved house-img_1827-min.jpg

      Do the line stats give any indication on the potential/quality of the connection?

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    3. #2
      seawright's Avatar
      seawright is offline Sky User Member
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      Re: Moved house

      Two fixed cables feeding into the telephone socket would suggest that there is (or at some point has been) another telephone socket in the property.

      Prior to the introduction of NTE5 master sockets, externally there would have been little difference between a main socket and an extension socket. The only certain way to tell the difference is to remove the front cover and check for the bell capacitor C1, test resistor (R1) and surge protector (SP1) which are present in old main sockets but not extension sockets.
      Moved house-lju2_1a_rear.jpg
      If you have a laptop or you are able to temporarily move your PC close to your router you should disable the router's Wi-Fi and connect using a network cable. Run the speed test a number of times to check the download speed and whether there is much variation in the test results. If the line has only been active a short time you should allow at least ten days for DLM to adapt the speed to reflect the lines condition before taking any further action.



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