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    wif problems - dropping/internet is not available etc

    This is a discussion on wif problems - dropping/internet is not available etc within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Sky fibre broadband and Sky Q with one booster and two mini-boxes. Problem is that occasionally, Sky Q main box ...

    1. #1
      psychocandy's Avatar
      psychocandy is offline Sky User Member
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      wif problems - dropping/internet is not available etc

      Sky fibre broadband and Sky Q with one booster and two mini-boxes.

      Problem is that occasionally, Sky Q main box loses wifi connection, sometimes the mini boxes, sometimes other devices such as phones and tablets will show "connected" but internet not available. Sometimes without doing anything it starts working again.

      Did have a TP link router but have replaced it with original sky one now. Still the same.

      Doing a scan it looks like I have multiple wifi networks called "psychocandyhome" (i.e my SSID). All a bit strange.

      Oh I also have a non-sky wireless bridge (so that smart tv gets wifi) and wifi extended upstairs. It could just be all too much.

      Currently thinking of getting another powerline plug so that main Sky Q and TV can use this instead of wifi (already got two PCs using this).

      Any other ideas?
      Every day when I wake up I thank the Lord I'm Welsh


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    3. #2
      146Kg's Avatar
      146Kg is offline Sky User Member
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      Re: wif problems - dropping/internet is not available etc

      Depending on where the minis are I'd try taking it back to just the Q router/main box + the minis in order to diagnose, as the minis should repeat the Wifi signal.
      If that won't connect due to the fabric/layout of the house put the repeater in a position "halfway" between what won't connect. I'd only put the wireless bridge back on if the TV is out of range of the Qbox, minis and router as if it uses Wifi it should connect to one of them.

    4. #3
      psychocandy's Avatar
      psychocandy is offline Sky User Member
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      Re: wif problems - dropping/internet is not available etc

      Wireless bridge is just to convert from wifi to ethernet (which is what tv needs)
      Every day when I wake up I thank the Lord I'm Welsh

     

     

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