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    Downgrading from SFUPro to SFU

    This is a discussion on Downgrading from SFUPro to SFU within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Just got off the phone with Sky arranging this. Out of contract as of today and don't want to commit ...

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      speedyrite's Avatar
      speedyrite is offline Sky User Member
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      Downgrading from SFUPro to SFU

      Just got off the phone with Sky arranging this.

      Out of contract as of today and don't want to commit to yet another 12 month contract (don't ask!) in exchange for a discount, so decided to downgrade from SFUPro to SFU.

      Has anybody on here done this? If so, how did it go and what was your experience of the process? Any disruption or un-noticeable?

      As far as I recall, Sky send a request to Openreach who action the product change. As it's Friday, I suppose it will be Monday before that gets actioned?

      Just as I was terminating the call, I noticed that th'interweb had stopped working. Quick reboot of the SR102 sorted that out. Had been using the static IP address with SFUPro, but that seems to have got turned off already (despite the Broadband Pro page in MySky showing that it's still on). Now got a dynamic IP address, but maybe a bit sooner than expected!
      ++ speedyrite ... powered by Sky Broadband since 2007 ++


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      Re: Downgrading from SFUPro to SFU

      What has it got to do with BTOR? I thought Sky was all LLU'ed
      Current Sync 79999/19999

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      speedyrite is offline Sky User Member
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      Re: Downgrading from SFUPro to SFU

      It is, but it used to be (still is???) the case that Openreach still process FTTC product upgrades & downgrades (like mine is from 76/19 to 38/9) on behalf of ISPs. Or do ISPs now have direct access to Openreach systems to do it either (manually or automated)? I recall there was some chatter a while back about ISPs being able to do the latter, but never heard any more about whether or not it happened.
      ++ speedyrite ... powered by Sky Broadband since 2007 ++

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      Re: Downgrading from SFUPro to SFU

      Quote Originally Posted by speedyrite View Post
      It is, but it used to be (still is???) the case that Openreach still process FTTC product upgrades & downgrades (like mine is from 76/19 to 38/9) on behalf of ISPs. Or do ISPs now have direct access to Openreach systems to do it either (manually or automated)? I recall there was some chatter a while back about ISPs being able to do the latter, but never heard any more about whether or not it happened.
      Either that or Openreach are responding to up/down grade requests quicker after all it's only a few stokes on a keyboard to make the change.

      I've heard that ISP's will be allowed to request a DLM Caution Counter reset from the 19th Feb. It's not quite a DLM reset but apparently the caution counter is what sometimes prevents banded profiles from being removed. When the counter is reset the banding should be removed within 24 hours.

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