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    Google loads but other Web pages not loading

    This is a discussion on Google loads but other Web pages not loading within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Hi Having an issue with my Fibre, when I go to Google and do a search for say, BBC I ...

    1. #1
      Seville's Avatar
      Seville is offline Sky User Member
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      Google loads but other Web pages not loading

      Hi

      Having an issue with my Fibre, when I go to Google and do a search for say, BBC I click BBC and nothing happens. I can access Facebook.com OK

      I can ping BBC.co.uk, I can tracert BBC.co.uk but I cannot get other web pages to load. Only Google and Facebook and sometimes YouTube. The link is in sync as seen in Connection Stats

      I have a call into Sky since Saturday, went through the 1st line testing including into the following

      Cleared IE Cache
      Hard wired to Router
      Factory default of router.
      Test Socket - in sync and still issue
      Tracert from Laptop - OK
      Ping from Laptop and Router - OK
      NS Lookup from Laptop and Router - OK
      Changed DNS to 8.8.8.8 on Laptop - OK
      Disabled Internet Security Suite and Firewall - still issue
      Used another Laptop - still issue
      I can tether to my phone and Laptop works OK getting all sites OK

      When either hard wired or on Wifi, any connected device will get google an no more.

      Openreach attended today as Sky said there was a line fault. BT have put on a Filtered Faceplate and engineers tests show no errors or faults.

      But all tests still show the same

      Anyone any ideas?

      Cheers


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Google loads but other Web pages not loading

      If you have not already done so, run Malwarebytes and Superantispyware. You could also try starting in Safe Mode with Networking, see if that helps.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      Seville's Avatar
      Seville is offline Sky User Member
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      Router: Sky Hub SR101
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      Re: Google loads but other Web pages not loading

      I had used multiple devices to check it out, when I tethered to my phone all was well

      But today, I was having another look and I see the router reboot - just about 1pm and hey presto its working.

      My friend, who stays a couple of streets away and having same issue also Sky Fibre, when he returned home his was also working with the Router uptime of about the same time of about 1pm

      Looks like it has been a Sky config or FW update - certainly nothing internal to my side.

      Plus point is BT fitted a Filtered Faceplate which has boosted the SNR

     

     

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