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    Data loss in internet connection cause disconnects from online games.

    This is a discussion on Data loss in internet connection cause disconnects from online games. within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Hi, I've been experiencing some trouble playing a few online games recently, my connection to the game disconnects from the ...

    1. #1
      Cocat2517's Avatar
      Cocat2517 is offline Sky User Member
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      Data loss in internet connection cause disconnects from online games.

      Hi,
      I've been experiencing some trouble playing a few online games recently, my connection to the game disconnects from the game server. I contacted the game provider and they got me to run some diagnostic tools, one being Pingplotter. Sent them the results and they've come back saying the issue appears to be with my ISP, I'm experiencing data loss in my internet connection.

      Any advice on where to start to get this resolved?

      Thanks!


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      skyeci's Avatar
      skyeci is offline Sky User Member
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      Re: Data loss in internet connection cause disconnects from online games.

      I suggest you post some line stats if possible and you could set up a tbb ping monitor to see what your latency is like. If you are getting packet loss you should see some of it on a tbb monitor...

      How and what are you using setup wise? Wired or wireless and whats your setup router wise etc..
      billion 8800nl V1 (bridge mode)
      Qotom i5 Opnsense with IPV6
      Asus RT-AC88U - as wap

      ECI CAB- G.INP disabled 8th April 2016


      click for line stats by pi3/ECI CAB

      click for line stats by Pi3/Huawei CAB

     

     

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