Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 4 123 ... LastLast
    Results 1 to 10 of 33
    Like Tree1Likes

    Bizarre problem - router resets every 24hrs 10 mins

    This is a discussion on Bizarre problem - router resets every 24hrs 10 mins within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; For the last two weeks, our router (but not the modem) has briefly dropped off the network for 30 seconds ...

    1. #1
      johnmedgla's Avatar
      johnmedgla is offline Sky User Member
      Exchange: 01786
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky Basic
      Join Date
      Jan 2014
      Posts
      15
      Thanks
      2
      Thanked 0 Times in 0 Posts

      Bizarre problem - router resets every 24hrs 10 mins

      For the last two weeks, our router (but not the modem) has briefly dropped off the network for 30 seconds to one minute every 24 hours and 10 minutes.

      It began around 7PM in the last week of October. Today was 9:34, Yesterday was 9:24, Sunday was 9:13, Saturday was 9:03 and so on (I actually have these written down).

      I suppose ultimately it will start happening when everyone's asleep, until it loops around and starts happening again, but it's so bizarre and predictable that I have to believe there's something fixable going on here.

      Every time it comes back up, the router log is similar - I include this evening's in case anyone can make sense of what's happening.

      Code:
      Jan  1 00:00:08 (none) syslog.emerg syslogd started: BusyBox v1.00 (2013.11.21-08:18+0000)Jan  1 00:00:08 (none) user.crit kernel: eth0 Link UP 100 mbps full duplex
      Jan  1 00:00:08 (none) user.crit kernel: eth1 Link UP 100 mbps full duplex
      Jan  1 00:00:08 (none) user.crit kernel: eth2 Link UP 100 mbps full duplex
      Jan  1 00:00:08 (none) user.crit kernel: eth3 Link UP 100 mbps full duplex
      Jan  1 00:00:15 (none) user.crit kernel: eth1 Link DOWN.
      Jan  1 00:00:17 (none) user.crit kernel: eth1 Link UP 100 mbps full duplex
      Jan  1 00:00:17 (none) user.crit kernel: eth2 Link DOWN.
      Jan  1 00:00:19 (none) user.crit kernel: eth2 Link UP 100 mbps full duplex
      Jan  1 00:00:19 (none) user.crit kernel: eth3 Link DOWN.
      Jan  1 00:00:21 (none) user.crit kernel: eth3 Link UP 100 mbps full duplex
      Jan  1 00:00:22 (none) daemon.crit udhcpc: Received valid DHCP lease of 151.225.238.185 from server, lease time 3600 , Connection UP.
      Jan  1 00:00:25 (none) user.alert kernel: Intrusion -> IN=eth0 OUT= MAC=4c:17:eb:52:9c:c6:a0:f3:e4:a3:1a:ba:08:00 SRC=203.45.92.43 DST=151.225.238.185 LEN=60 TOS=0x00 PREC=0x00 TTL=51 ID=4757 DF PROTO=TCP SPT=44218 DPT=36734 WINDOW=14600 RES=0x00 SYN URGP=0 MARK=0x8000000 
      Jan  1 00:00:26 (none) user.alert kernel: Intrusion -> IN=eth0 OUT= MAC=4c:17:eb:52:9c:c6:a0:f3:e4:a3:1a:ba:08:00 SRC=193.13.105.70 DST=151.225.238.185 LEN=48 TOS=0x00 PREC=0x00 TTL=116 ID=1588 DF PROTO=TCP SPT=62667 DPT=36734 WINDOW=8192 RES=0x00 SYN URGP=0 MARK=0x8000000 
      Jan  1 00:00:26 (none) user.alert kernel: Intrusion -> IN=eth0 OUT= MAC=4c:17:eb:52:9c:c6:a0:f3:e4:a3:1a:ba:08:00 SRC=184.75.212.226 DST=151.225.238.185 LEN=60 TOS=0x00 PREC=0x00 TTL=57 ID=56832 DF PROTO=TCP SPT=55569 DPT=36734 WINDOW=7300 RES=0x00 SYN URGP=0 MARK=0x8000000 
      Jan  1 00:00:26 (none) user.alert kernel: Intrusion -> IN=eth0 OUT= MAC=4c:17:eb:52:9c:c6:a0:f3:e4:a3:1a:ba:08:00 SRC=60.51.31.185 DST=151.225.238.185 LEN=52 TOS=0x00 PREC=0x00 TTL=120 ID=21456 DF PROTO=TCP SPT=53306 DPT=36734 WINDOW=8192 RES=0x00 SYN URGP=0 MARK=0x8000000 
      Jan  1 00:00:26 (none) user.alert kernel: Intrusion -> IN=eth0 OUT= MAC=4c:17:eb:52:9c:c6:a0:f3:e4:a3:1a:ba:08:00 SRC=176.241.91.74 DST=151.225.238.185 LEN=48 TOS=0x00 PREC=0x00 TTL=112 ID=23391 DF PROTO=TCP SPT=52832 DPT=36734 WINDOW=8192 RES=0x00 SYN URGP=0 MARK=0x8000000 
      Jan  1 00:00:26 (none) user.alert kernel: Intrusion -> IN=eth0 OUT= MAC=4c:17:eb:52:9c:c6:a0:f3:e4:a3:1a:ba:08:00 SRC=203.45.92.43 DST=151.225.238.185 LEN=60 TOS=0x00 PREC=0x00 TTL=51 ID=4758 DF PROTO=TCP SPT=44218 DPT=36734 WINDOW=14600 RES=0x00 SYN URGP=0 MARK=0x8000000 
      Jan  1 00:00:36 (none) user.alert kernel: Intrusion -> IN=eth0 OUT= MAC=4c:17:eb:52:9c:c6:a0:f3:e4:a3:1a:ba:08:00 SRC=212.182.137.67 DST=151.225.238.185 LEN=60 TOS=0x00 PREC=0x00 TTL=55 ID=33630 DF PROTO=TCP SPT=50614 DPT=36734 WINDOW=7300 RES=0x00 SYN URGP=0 MARK=0x8000000 
      Nov 11 21:32:26 (none) user.alert kernel: Intrusion -> IN=eth0 OUT= MAC=4c:17:eb:52:9c:c6:a0:f3:e4:a3:1a:ba:08:00 SRC=24.59.124.89 DST=151.225.238.185 LEN=48 TOS=0x00 PREC=0x00 TTL=116 ID=11703 DF PROTO=TCP SPT=3369 DPT=36734 WINDOW=8192 RES=0x00 SYN URGP=0 MARK=0x8000000 
      Nov 11 21:32:26 (none) user.alert kernel: Intrusion -> IN=eth0 OUT= MAC=4c:17:eb:52:9c:c6:a0:f3:e4:a3:1a:ba:08:00 SRC=65.124.232.124 DST=151.225.238.185 LEN=60 TOS=0x00 PREC=0x00 TTL=118 ID=4531 DF PROTO=TCP SPT=65274 DPT=36734 WINDOW=8192 RES=0x00 SYN URGP=0 MARK=0x8000000 
      Nov 11 21:32:26 (none) user.alert kernel: Intrusion -> IN=eth0 OUT= MAC=4c:17:eb:52:9c:c6:a0:f3:e4:a3:1a:ba:08:00 SRC=92.93.123.126 DST=151.225.238.185 LEN=48 TOS=0x00 PREC=0x00 TTL=116 ID=29874 DF PROTO=TCP SPT=1478 DPT=1024 WINDOW=65535 RES=0x00 SYN URGP=0 MARK=0x8000000 
      Nov 11 21:32:26 (none) user.alert kernel: Intrusion -> IN=eth0 OUT= MAC=4c:17:eb:52:9c:c6:a0:f3:e4:a3:1a:ba:08:00 SRC=124.170.213.170 DST=151.225.238.185 LEN=52 TOS=0x00 PREC=0x00 TTL=118 ID=27435 DF PROTO=TCP SPT=53981 DPT=36734 WINDOW=8192 RES=0x00 SYN URGP=0 MARK=0x8000000
      My thanks in advance for any help anyone can provide.

      Edit to say - I don't believe this is DLM or anything of the sort since as I say, there's no indication the modem is resetting itself and the sync speed and various ping tests are unchanged when it comes back up.
      Last edited by johnmedgla; 11-11-14 at 09:43 PM. Reason: clarification


    2. Advertisement
    3. #2
      cuke2u's Avatar
      cuke2u is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: SkyQ hub
      Sky TV: SkyQ Silver
      Join Date
      Feb 2011
      Posts
      125
      Thanks
      4
      Thanked 1 Time in 1 Post

      Re: Bizarre problem - router resets every 24hrs 10 mins

      Deleted...

    4. #3
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      28,200
      Thanks
      842
      Thanked 2,223 Times in 2,092 Posts

      Re: Bizarre problem - router resets every 24hrs 10 mins

      Have you switched don your heating recently?

      If so, do the times coincide with it starting or stopping?

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    5. #4
      johnmedgla's Avatar
      johnmedgla is offline Sky User Member
      Exchange: 01786
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky Basic
      Join Date
      Jan 2014
      Posts
      15
      Thanks
      2
      Thanked 0 Times in 0 Posts

      Re: Bizarre problem - router resets every 24hrs 10 mins

      Hi, our heating comes on at 6PM every night.

      If the drop out were happening at the same time every evening I would seriously investgate anything else in the area that switches on around that time, but while there are any number of things that happen ever 1440 minutes, things which happen every 1450 minutes are quite unusual - and the regularity of this is not an exaggeration. Depending on whether the router is down for 20 seconds or a full minute, the next instance can be off by up to a minute, but once it comes back up after one disconnect I can predict with perfect certainty when the next drop will occur. Moreover, since the actual *modem* doesn't appear to be affected the number of possibilities is curtailed sharply. I have of course power cycled the router itself (several times) to no effect, but I'm really just baffled at this point.

    6. #5
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,256
      Thanks
      65
      Thanked 1,655 Times in 1,616 Posts

      Re: Bizarre problem - router resets every 24hrs 10 mins

      Does your router have plenty of ventilation? Its not closed up in a cupboard is it, or is the PSU getting very hot?

      You could also try a reset by pressing the reset button for about 10 secs or until the lights flash. That may cure the problem.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
      marjohn56's Avatar
      marjohn56 is offline Sky User Member
      Exchange: Cricklewood
      Broadband ISP: ZEN
      Router: Billion 8800NL(Modem Bridge) + OPNsense 20.7.a*
      Sky TV: Sky Q 2Tb+Mini
      Join Date
      Dec 2011
      Posts
      1,808
      Thanks
      13
      Thanked 141 Times in 132 Posts

      Re: Bizarre problem - router resets every 24hrs 10 mins

      Last Sunday in October the clocks changed... maybe there is some wierd chronological event going on. Power down both the router and the modem for 5 minutes and restart them. Make a note of the time
      --------------------------------------------------------
      Artificial Intelligence is no match for Natural Stupidity.
      --------------------------------------------------------

    8. #7
      johnmedgla's Avatar
      johnmedgla is offline Sky User Member
      Exchange: 01786
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky Basic
      Join Date
      Jan 2014
      Posts
      15
      Thanks
      2
      Thanked 0 Times in 0 Posts

      Re: Bizarre problem - router resets every 24hrs 10 mins

      As I mentioned, I've powered down the router (and left it off for over an hour) one more than one occasion since this started.

      As to overheating, the router itself is well ventilated, but an overheat which manifests every 1450 minutes *exactly* would be worthy of publication in an engineering or materials science journal, I'm afraid I'm going to dismiss that one out of hand since the odds a thermal or mechanical fault could manifest in such a regular manner are quite literally incalculable.

      At this point I think I just need to call Sky and tell them my router is broken in a very specific way.

    9. #8
      johnmedgla's Avatar
      johnmedgla is offline Sky User Member
      Exchange: 01786
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky Basic
      Join Date
      Jan 2014
      Posts
      15
      Thanks
      2
      Thanked 0 Times in 0 Posts

      Re: Bizarre problem - router resets every 24hrs 10 mins

      Reporting in to state - 21:43, booted from Skype conversation, Netflix closes, Steam downloads stop, router unresponsive. 20 seconds later everything is restarted, but Good God is this getting annoying.

    10. #9
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      28,200
      Thanks
      842
      Thanked 2,223 Times in 2,092 Posts

      Re: Bizarre problem - router resets every 24hrs 10 mins

      Just checking, but how is your Sagem 2504n positioned?

      Flat or on it's side?

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    11. #10
      johnmedgla's Avatar
      johnmedgla is offline Sky User Member
      Exchange: 01786
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky Basic
      Join Date
      Jan 2014
      Posts
      15
      Thanks
      2
      Thanked 0 Times in 0 Posts

      Re: Bizarre problem - router resets every 24hrs 10 mins

      Flat. It sits on a small shelf in our hallway, it hasn't been moved or otherwise disturbed in over a year.

     

     
    Page 1 of 4 123 ... LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION