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    'slow' speed after installation?

    This is a discussion on 'slow' speed after installation? within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; I had sky fibre installed yesterday, and was told i would get up to 40mb, but i am only getting ...

    1. #1
      cuckie's Avatar
      cuckie is offline Sky User Member
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      'slow' speed after installation?

      I had sky fibre installed yesterday, and was told i would get up to 40mb, but i am only getting around 22mb. I have checked the router home page and it says my connection is 39996 down and 9996 up.
      The bt engineer told my wife it would improve over the next 24 hour but this is not happening. Is this the case or do i have a problem? (i checked the bt infinity site and it says my line can hold around 70 mb)


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    3. #2
      jayhab's Avatar
      jayhab is offline Site Content Team
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      Re: 'slow' speed after installation?

      Are you wired or wireless? Have you checked if you're connected to one of the exchanges that's currently listed as being congested?

    4. #3
      deskmonkey's Avatar
      deskmonkey is offline Sky User Member
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      Re: 'slow' speed after installation?

      If that's wired, then it may suggest you're in the same boat as other "half speeders". It's discussed in depth on Sky's own forum and here. Don't expect a solution soon though. I've been affected since install June 2012 and Sky ain't got a clue what's causing it.

    5. #4
      cuckie's Avatar
      cuckie is offline Sky User Member
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      Re: 'slow' speed after installation?

      It is the the same wired and wireless, i will have a search for half speeders but i think i will be giving sky a call now!

     

     

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