Sky Fibre and Fast Path

[Damo82]

Hey guys was talking to sky network team and in passing them mentioned they knew there was not a problem between me and the cabinet as I was on fastpath.

Questioned this as was told that the DLM will try and put you on fastpath if it detects that there no errors or problems.

Its one of the things they look for when trying to work out if thee is a line fault or problem.

[Angel_Rex]

The system is managed by BT's fibre cabinet not sky.

BT set fastpath if no problems.

sky ADSL WONT set fastpath, always interleaved.

sky cant set interleaved on VDSL2 (fibre)

cabinet will only set interleaved if an issue is detected.

hope that helps

[Damo82]

when I was on adsl I was on fast path with sky. You just got to be charming

[Shonk]

and be on easynet

[Damo82]

technically not easynet, sky bought easynet outright then sold easynet off but kept the network

[skyiron34]

the DLM took me off fastpath after a week or so ( I guess i was fiddling with the modem a bit too much ). Is there anyway I can reset the DLM to get it to start from fresh? ty

[odds]

How do you know which you are on ?

Pete.

[Damo82]

you need to be having a chat with someone in sky network team, they not customer facing that means they don't speak to customer except when there is an big unusual problem.

When you phone Sky fibre that levek one, they will try and fix the problem. They then may either pass you over to level two or speak to level two for you. When level two have been trying everything and they can't resolve it, or they know what the problem is but don't have access to the thing in question to resolve the problem then again they ask level 3 to help (network team). In rare cases like the 1/2 speed problem sky having level 3 will talk to a customer or even visit the customer house. Which was what happened for me

[Scubbie]

Just to prevent some confusion...

Sky used to name their support teams as follows:

• Tier 1 (First support level)
• Tier 2 (The more technical people)
• Tier 3 (The even more technical people)

Then there would be the non-Customer facing support teams, each with their own speciality and department names.

Tiers 2 & 3 were merged into what has become known as CST.

The non-customer facing teams are still their and known by their specialist names internally.

I mention this because if someone were to be speaking with CST and ask to speak to someone from level 3, they may interpret this as Tier 3. Some people within Sky still (incorrectly) refer to Tiers 2 & 3 and thus the potential confusion is born.