Says its not available, then says it is...

[shorn]

Hi,

I have Fibre at the moment, with IDNet. No problems, except the price is £47.99 a month. Had an email from Sky a while back saying Fibre is available from them.

Checked it out, and BB checker shows that neither Fibre or Broadband are available. Phoned Sky. Was advised that it was down to me being with another provider, giving a false error message.

Advised to enter my details, giving just my address, and enter as if I was just moving in. I did that and it shows its available. BB & Fibre.
But!...
When I went to the order it, it requires me to login, and then tells me I cannot order it as it picks up my phone number.

Called Sky back and explained this, and they say when they check it on their system it says its not available. Arrgghh!

They also stated that its not possible to move from one Fibre provider directly to them.

Anyone know when this will change?

[Scubbie]

I was under the impression that Ofcom were having to get involved in order to allow people to migrate from one provider to another with regards to FTTC connections.

I was hoping that this would have been addressed by now, but it could be done at any time.

I would contact Sky again and ask if it is possible for your case to be forwarded to the Fibre team so that they can get back to you.

[Damo82]

I was told that fibre migration is not currently possible

[tomthered]

But surely thats why we have a regulator. Is this not against the law as it restricts your rights as a consumer?

[Isitme]

But surely thats why we have a regulator. Is this not against the law as it restricts your rights as a consumer?

It is not really restricting your rights, just makes moving more difficult. If you want to move from one fibre ISP to another at the moment, you need to cancel the service with one, then sign up with the other. The MAC system will not work with fibre, or LLU ADSL for that matter, only BT compatible lines.