Help! Rain has knocked fibre out

[dankargo]

The heavy rain seems to have killed my fibre connection! I've never had a dropout before until today but it dreams to have well and truly killed it. Logged in to the router and sync is 0kbps / 0kbps although briefly went to 384kbps. Was connected at 39997 / 10000 yesterday. I only had the line coming from the drop wire pole replaced 2 years ago.

[Scubbie]

Sadly you will need to call Sky and they in turn will need to get BTO out to fix your connection. There is very little that we can do here at this stage.

I would suggest that you keep a record of events and be advised that for domestic purposes the level of compensation isn't too high.

If your land line is dead as well, then once you get through on your mobile, ask Sky's Customer Services to call you back on it. They can do this.

[Isitme]

Is your land line out too? Have you had a look at the Sky Service Status - Sky Service Status

[dankargo]

Thanks for the replies. My landline is fine, I am able to receive inbound and make outbound calls.

[Isitme]

Thanks for the replies. My landline is fine, I am able to receive inbound and make outbound calls.

That probably means it is a problem with the fibre side or the connection from the old cabinet to the fibre one. I wonder if you still have ADSL on your line? Might be worth a try if it is going to take a long time to fix the fibre.

[User05]

Thanks for the replies. My landline is fine, I am able to receive inbound and make outbound calls.

And no noise present?

Probably a one leg dis fault. Ring Sky and they'll likely get Openreach on the case.

[Damo82]

once you on fibre you can't use adsl as bto block it at the cabinet with a filter