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    Shameful fibre order experience

    This is a discussion on Shameful fibre order experience within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; I have ordered Sky fibre unlimited from customer services by phone and feel very cheated from them. I called 4 ...

    1. #1
      Agon's Avatar
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      Angry Shameful fibre order experience

      I have ordered Sky fibre unlimited from customer services by phone and feel very cheated from them.

      I called 4 times within 2 days until finally got to a kind of helpful guy with whom I placed the order who turned out to be a love digital member and I just found out today that I have to wait over 3 weeks for my broadband to be installed where I could order the same thing online and have my broadband installed in exactly 2 weeks.

      In my first three calls I have been passed around to few different people trying to force me to order Sky TV and when I called for the 4th time the sales adviser told me I have ordered Sky TV on the day before (which I didn't).

      He finally placed an order for me charging me 52 for installation and said it will be installed within two weeks which would be 17 May. ( if I placed the order online I had the option of choosing 17 may as the earliest appointment ).

      I was shocked when I registered to sky website to track my order and found out that my installation date is 25/05/2012 more than 3 weeks after the day I placed my order.

      I am very frustrated as I don't have a broadband connection and I have been lied when I ordered and regret so much that I didn't order online, but I was hoping to get the 80/20 connection if I ordered by phone.


      Does anyone have any idea how to speed up my appointment as I do not want to go through that 'customer service' again?


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    3. #2
      Mystic Eddy's Avatar
      Mystic Eddy is offline Sky User Beta tester
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      The order dates are dictated by BTO engineer availability in your area. So if there's no slots available for three weeks, there's nothing Sky can do to speed things up.
      I Used To Have An Open Mind, But My Brain Kept Falling Out


    4. #3
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      Isitme is offline Sky User Moderator
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      Re: Shameful fibre order experience

      I hope you ordered Sky phone rental, if you don't have it, or this is likely to cause another delay.

      TomD


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