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    Fibre Install today - waiting on bto engineer

    This is a discussion on Fibre Install today - waiting on bto engineer within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Thanks for the advice, Musicus. Sky have finally managed to cancel my fibre order on their systems. As they hadn't ...

    1. #41
      jingars's Avatar
      jingars is offline Sky User Member
      Exchange: 01905
      Broadband ISP: Sky Fibre Unlimited
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      Re: Fibre Install today - waiting on bto engineer

      Thanks for the advice, Musicus.

      Sky have finally managed to cancel my fibre order on their systems. As they hadn't managed to place an order on BT, then I think I am back as if the whole fibre install had just been a bad dream - with the exception that I have a Sky fibre router and paperwork in a box in my living room.....

      This experience, combined with Sky's inability to place an ADSL BB order for my in-laws (after a fortnight in limbo they cancelled with Sky and went back to PlusNet, who were excellent in their comms and handling of the re-connection) and Sky's inability to turn on the 1571 voicemail on my phone, means that I have no confidence in Sky's ability to properly manage orders. Plan is to leave things alone for a while, then place orders to move phone and BB to BT in the autumn.


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    3. #42
      musicus's Avatar
      musicus is offline Sky User Member
      Exchange: Malvern
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      Re: Fibre Install today - waiting on bto engineer

      Fair enough. In the face of that lot, I'd probably do the same.

     

     
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