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    • 1 Post By Ilgrazza
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    Another fibre customer

    This is a discussion on Another fibre customer within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; My installation is booked for tomorrow. I have a fairly long line, and the best performance I can squeeze out ...

    1. #1
      Ilgrazza's Avatar
      Ilgrazza is offline Sky User Member
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      Another fibre customer

      My installation is booked for tomorrow.

      I have a fairly long line, and the best performance I can squeeze out of it on 'all copper' (following helpful advice from Scubbie on sorting out wiring) is shown below.

      ADSL Link Downstream Upstream
      Connection Speed 4608 kbps 861 kbps
      Line Attenuation 55.5 dB 34.1 dB
      Noise Margin 6.8 dB 8.3 dB

      I'll be interested to see how fibre performs.

      So far Sky's customer service has been first class: a polite offer on foot of my pre-registration, and helpful and prompt responses to queries since then.


      I'll report the outcome tomorrow.
      andrewjr likes this.


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    3. #2
      andrewjr's Avatar
      andrewjr is offline Sky User Member
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      Re: Another fibre customer

      welcome to the fibre side of life, its quite fast

      fibre connections are coming in thick and fast now. skys fibre team are going to get mass amount of calls when the product launches
      AirPort Extreme + Sky Fibre Guide | Mac OSX Automator for xDSL stats for HG612 & Vigor 130

      Hauwei Cab > VMG1312-B10A > RT-86U Merlin | 58301/12298


    4. #3
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      morgee is offline Sky User Member
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      Re: Another fibre customer

      Quote Originally Posted by andrewjr View Post

      fibre connections are coming in thick and fast now. skys fibre team are going to get mass amount of calls when the product launches
      I think you are right there given the interest shown on this forum alone. They will need to increase the staff numbers on the fibre team considerably methinks!

    5. #4
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      Paul2003 is offline Sky User Member
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      Morning or afternoon installation? So I can catch up on here, mines an afternoon one on 27th

    6. #5
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      Re: Another fibre customer

      Quote Originally Posted by morgee View Post
      I think you are right there given the interest shown on this forum alone. They will need to increase the staff numbers on the fibre team considerably methinks!
      I think once the product launches it will move to a sales team, thats when you may see the level in customer service drop slightly. That said I love calling sky's contact centre.. the staff talk more than me.. the weather, ipads and even where I was going on holiday then on to what ever you call them about. So much better than trying to talk to buzby at BT.

    7. #6
      Ilgrazza's Avatar
      Ilgrazza is offline Sky User Member
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      Re: Another fibre customer

      Well, I'm up and running:

      Broadband Link Connection Speed
      Downstream 39999 kbps
      Upstream 1997 kbps



      Installation was booked for 1.00pm; friendly BT engineer phoned at 12 to ask if he coud come early; job completed by 12.30.

      I had already installed a Cat5e cable from the back of my mastersocket faceplate (in the hall) to a edicated extension socket in the bedroom, via conduits in the walls. I asked if the engineer could use it - no problem, so the modem and router are both in the study. In response to a query, Sky had assured me that this would be OK provided that I had installed the cable properly; and that a data extension kit (if needed) would be provided as part of the installation anyway. (However, I doubt whether they would pull cable through conduits and clamber about in the roofspace, as I had to).

      I had backed up my router settings; restoring them to the new router worked fine, so all my wireless devices are good to go.

      Overall, very pleased indeed with the installation process and the Sky customer service, which I cannot fault.

     

     

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