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    Sky Fibre Broadband - FAQ

    This is a discussion on Sky Fibre Broadband - FAQ within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; A little Wiki style page with useful information on the BT Openreach Modem: http://wiki.aaisp.org.uk/index.php/FTTC_Modem...

    1. #11
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      Re: Sky Fibre Broadband - FAQ

      A little Wiki style page with useful information on the BT Openreach Modem: http://wiki.aaisp.org.uk/index.php/FTTC_Modem

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms


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    3. #12
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      Re: Sky Fibre Broadband - FAQ

      I came across another intersting little wiki style article the other day from a BE usergoup, it gives a nice little account of the full install process right from the green cab install to fiber product activation.

      Diary of an FTTC Install
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    5. #13
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      Re: Sky Fibre Broadband - FAQ

      nice diary of fttc

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      Re: Sky Fibre Broadband - FAQ

      Sky Broadband Unlimited Fibre will initially cost 20 per month, provided that you also subscribe to Sky TV.
      I have heard several bits of chatter over the last few hours to suggest that Sky may possibly be offering SBUF to non Sky TV customers, for 22.50 a month, not confirmed, but numerous sources.
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    7. #15
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      Re: Sky Fibre Broadband - FAQ

      The answer to Q4 says will cost 20 if you have Sky TV however the site to register interest says "Sky Broadband Unlimited Fibre will cost 20 a month for new and existing customers taking Sky Talk calls and Line Rental.", ie no mention of having to have TV. As I currently only have sky TV and broadband and don't want to switch to Sky Talk I am very interested in this! Does anybody have any more detail re the exact conditions?

    8. #16
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      Re: Sky Fibre Broadband - FAQ

      Quote Originally Posted by zepler View Post
      The answer to Q4 says will cost 20 if you have Sky TV however the site to register interest says "Sky Broadband Unlimited Fibre will cost 20 a month for new and existing customers taking Sky Talk calls and Line Rental.", ie no mention of having to have TV. As I currently only have sky TV and broadband and don't want to switch to Sky Talk I am very interested in this! Does anybody have any more detail re the exact conditions?
      To get sky fibre you need to have both your line rental and calls on skys voice and bradband network (SVBN). It seems at the moment unless you switch everything to sky you will not be able to order Sky fibre. Nothing has been clarified in regards to if a TV subscription is required or not. Full terms and conditions will only avalible once the product launches.

    9. #17
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      Re: Sky Fibre Broadband - FAQ

      Quote Originally Posted by zepler View Post
      The answer to Q4 says will cost 20 if you have Sky TV however the site to register interest says "Sky Broadband Unlimited Fibre will cost 20 a month for new and existing customers taking Sky Talk calls and Line Rental.", ie no mention of having to have TV. As I currently only have sky TV and broadband and don't want to switch to Sky Talk I am very interested in this! Does anybody have any more detail re the exact conditions?
      Sorry, to clarify:

      At one point we did suspect that SBUF would not be made available to non-sky TV subscribers.

      You will need to subscribe to Sky Talk including the Line rental to get SBUF. This is a condition of all Sky's current broadband packages and will add 12.25 to the cost. I should say that Sky considers each service as separate contract items, so you could have Sky Talk, but not Sky broadband unlimited or a fibre product. However it is now a requirement to have Sky Talk if you want any Sky Broadband package.

      When people have been quoted prices on the Sky Broadband Unlimited package, 7.50 has been mentioned. If you don't have Sky TV, an additional fee of 2.50 is added.

      Based on some information received recently, we believe that Sky will charge an additional fee of 2.50 if you do not have Sky TV, but do have SBUF. This hasn't been confirmed 100% through Sky's official sources yet.

      The wording in the FAQ will be revised shortly.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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    11. #18
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      Re: Sky Fibre Broadband - FAQ

      This does seem to me rather unfair. I currently day an extra 5 (ie a total of 12:50) for not having Sky talk) evn though I pay a lot more for my TV than i would for Talk, makes you think about the profit model! Now it seems having sky TV is of no value at all! I feel a "questioning" email to their CEO coming on!

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      Re: Sky Fibre Broadband - FAQ

      Sky have only copied the practise of other LLU providers.

      Sky brought in the policy change last September.

      Technically speaking it actually makes things a lot simpler from a support perspective. Previously we always had to ask whom someone was with for Line Rental when there was a line fault. This is because it is they who are responsible for fixing a broken telephone line. Now if a new customer has a noisy telephone line, it doesn't matter if they first notice that their broadband is down, as it is only Sky who needs to arrange for the BTO engineer to visit.

      I would see this as a way of improving customer satisfaction.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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      Re: Sky Fibre Broadband - FAQ

      Quote Originally Posted by zepler View Post
      This does seem to me rather unfair. I currently day an extra 5 (ie a total of 12:50) for not having Sky talk) evn though I pay a lot more for my TV than i would for Talk, makes you think about the profit model! Now it seems having sky TV is of no value at all! I feel a "questioning" email to their CEO coming on!
      I am in the same boat. I pay 12.50 per month for my unlimted, as I refuse to take Sky Talk and Sky Line Rental.

      To be fair to Sky they have to make some money at some point, and I feel that even at 12.50 my broadband is still good value, better than any other ISP in terms of what I get.

      I went off to o2 for 18 months or so, as the cashback and the fact I was skint made it a no brainer, however once o2 put it up to 14.50 I was silly if I stayed there. Now I have more or less the same speeds, Sky Anytime+ and as much downloads as I could possibly want, unlimited, unshaped, and just works.




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