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    Sky will be losing a FTTC customer

    This is a discussion on Sky will be losing a FTTC customer within the Sky Broadband feedback forums, part of the Sky Broadband help and support category; Other than Plusnet and Virgin Media (in cabled areas) are there any other ISPs that will supply home as opposed ...

    1. #11
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      Re: Sky will be losing a FTTC customer

      Other than Plusnet and Virgin Media (in cabled areas) are there any other ISPs that will supply home as opposed to business broadband to customers with a BT phone line without insisting on the customer also taking a telephone package from them? I know that the Post Office did but I believe that they are changing to Talk Talk from the beginning of next month.


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    3. #12
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      Re: Sky will be losing a FTTC customer

      I was pleased to swap my BT line to Sky Talk as I got a better deal with IMO a better Company.

      For years BT charged me for "equipment" rental. I just never seemed to get round to finding out how to return the ancient dial phone. When I left I was surprised to find BT were charging for it.

      After faffing about for ages on the phone trying to get to speak to a human I managed to get a web chat and was told BT did not want the equipment back and would I bin it.

      Talk about squeezing till the pips squeak.

    4. #13
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      Re: Sky will be losing a FTTC customer

      I would hold onto it. You never know, if its still in working order, it might have some value as an antique.
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    5. #14
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      Re: Sky will be losing a FTTC customer

      Sky were happy to charge me 5 for not having Sky Talk, yet let me have Sky Unlimited. I fail to see why existing customers can't be offered similar for Fibre.

    6. #15
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      Re: Sky will be losing a FTTC customer

      Because you are a new customer to fibre not an existing customer to fibre.

      This is standard practice as many have suggested. Sky offer product and pricing as the business see fits. The consumer then makes the choice. They could offer anything, but why should they.

      They will have built systems and coded software based on the product pricing they have decided. To offer a non-standard product would cost too much as they would have to process it outside of the system.

    7. #16
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      Re: Sky will be losing a FTTC customer

      The consumer then makes the choice.
      Which I have done, and will go to BT and probably reduce my Sky TV package as a result.

    8. #17
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      Re: Sky will be losing a FTTC customer

      I know at one point things were easier to leave the line rental with BT, but in most cases now it doesn't matter.

      Since September 2011 Sky joined the other main providers and now insist that you take their line rental as well with all new sign ups to Sky Broadband or Sky Fibre products.

      Switching to Sky Fibre is considered a new contract and anyone doing this will have to switch to Sky's line rental as well.

      I believe that many of the smaller providers still allow you to have BT Line Rental and their Broadband (ADSL or Fibre).

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    9. #18
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      Re: Sky will be losing a FTTC customer

      I totally understand what you are saying. However I'm probably being naive, but I would have thought customer retention should have a high priority. I'm sure other current Sky customers of long standing, like me, may still have their phone line with a different provider. I would be happy to pay a premium for fibre in lieu of having to take Sky Talk. At least I would have expected the chance to make that decision.

      After a lot of searching I've found the minimum contract for Sky Talk is 12 months. Can't find minimum contract for fibre so let's say it's 18 months. So if I took Sky Talk, could I ditch it after 12 months and keep the fibre broadband?

    10. #19
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      Re: Sky will be losing a FTTC customer

      I think you will find that both services are subject to a 12 month minimum contract. Even then you wouldn't be able to change to another telephone provider while retaining your Sky fibre broadband you could however cancel your Sky TV and retain the other services subject to a 2.50/month surcharge which I believe remains the same following the 1st September price rise.
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    11. #20
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      Re: Sky will be losing a FTTC customer

      If I remember correctly, the T&Cs were changed deliverately before SFU was launched.

      As seawright correctly states, SFU and SFUP also have a 12 month minimal term.

      I do not think that it would be possible to switch to BT Line Rental after 12 months and keep SFU or SFUP.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     
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