Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 9 of 9

    Sky shortchanging Fibre broadband customers!

    This is a discussion on Sky shortchanging Fibre broadband customers! within the Sky Broadband feedback forums, part of the Sky Broadband help and support category; Sky short-changing customers, Sky Hub too slow for fastest fibre broadband connections - News - Trusted Reviews I wonder if ...

    1. #1
      BroadbandKing's Avatar
      BroadbandKing is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+HD 1Tb
      Join Date
      Jun 2011
      Posts
      304
      Thanks
      11
      Thanked 6 Times in 6 Posts

      Sky shortchanging Fibre broadband customers!



    2. Advertisement
    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      28,042
      Thanks
      827
      Thanked 2,202 Times in 2,072 Posts

      Re: Sky shortchanging Fibre broadband customers!

      Ouch!

      Before jumping to any conclusions, I would like to know the specifications of the product they used to test it.

      One issue I have highlighted in the past is that most Laptops are supplied with adaptors which only work at up to 150mbps on a paired channel. The Sky Hub SR101 uses a single channel. Such a laptop would only connect at up to 72mbps.

      This was the same problem with the BT HomeHubs v2 and v3, which BT has only recently started shipping the replacements of.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,256
      Thanks
      65
      Thanked 1,655 Times in 1,616 Posts

      Re: Sky shortchanging Fibre broadband customers!

      Before jumping to any conclusions, I would like to know the specifications of the product they used to test it.
      I think the fact that they go on to say
      In the same test, the Virgin Media new Super Hub managed 80.8Mbps on the 2.4GHz 802.11n Wi-Fi band, 42.6% faster than the Sky Hub. In subsequent tests from 10 metres with line of sight, the new Super Hub was 40% faster (68Mbps vs 40.8Mbps), and it was a huge 59.4% faster (25.6Mbps vs 10.4Mbps) than the Sky Hub when tested from 13 metres with two intervening walls.
      means they were using top end wireless equipment. The fact that the new BT Hub is supposedly even better than the Virgin offering, puts Sky in a poor light.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      28,042
      Thanks
      827
      Thanked 2,202 Times in 2,072 Posts

      Re: Sky shortchanging Fibre broadband customers!

      That tells me which routers they used, but the article makes no mention of the computer used.

      In my own tests I have found the variation of connection speed and performance dependent on the specific hardware, including the WiFi adaptors used.

      Personally I am not happy that the Sky Hub SR101 only uses a single channel on the 2.4GHz frequency. I would prefer at least a paired channel to allow for the many WiFi computers supplied with adaptors which support 150mbps.

      Both the newest BT HomeHubs and the VM Super Hub support 300mbps.

      Using the Sky Hub SR101, a NAS and what was my main laptop, I achieved 80mbps over the WiFi when copying files to/from the NAS. On the Netgear WNDR3800 I was able to achieve around 150mbps on the same test.

      With my new Laptop I can achieve around 200mbps with the WNDR3800.

      This is a result I have just got through the WNDR3800 on the 5GHz channel:


      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. #5
      gymno's Avatar
      gymno Guest
      Exchange:
      Broadband ISP:
      Router:
      Sky TV:

      Re: Sky shortchanging Fibre broadband customers!

      I thought it was odd they left out the SR101 on mondays gadget show test.
      BT & VM WIFI router test

    7. #6
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      28,042
      Thanks
      827
      Thanked 2,202 Times in 2,072 Posts

      Re: Sky shortchanging Fibre broadband customers!

      I wasn't too surprised. They were comparing the two fastest ISP routers and sadly both Sky and TalkTalk's routers are not that hot for speed.

      The Sky Hub doesn't have a single 1Gbit LAN port, nor does if have 5GHz WiFi.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    8. #7
      launton's Avatar
      launton is offline Sky User Member
      Exchange: LVROY (Liverpool Royal)
      Broadband ISP: Plusnet Fibre
      Router: Asus RT-N66U
      Sky TV: Humax HDR-1000S
      Join Date
      Jan 2012
      Location
      Liverpool
      Posts
      115
      Thanks
      6
      Thanked 16 Times in 15 Posts

      Re: Sky shortchanging Fibre broadband customers!

      I'm frustrated that on Fibre Pro I have outdated hardware. Hope they get the SR102 out asap.

    9. #8
      dragon2611's Avatar
      dragon2611 is offline Sky User Member
      Exchange:
      Broadband ISP: AAISP + Sky Fibre Unlimited
      Router: Non Sky Router
      Sky TV: N/A
      Join Date
      Jan 2012
      Posts
      1,241
      Thanks
      9
      Thanked 100 Times in 90 Posts

      Re: Sky shortchanging Fibre broadband customers!

      Quote Originally Posted by Scubbie View Post
      That tells me which routers they used, but the article makes no mention of the computer used.
      It will have been at least a Dual stream client as a Single stream client would not have been able to manage that level of throughput, particularly on the 5ghz band.

      Probably a 2x2:2 (300Mbit/s) or a 3x3:3 (450Mbit/s) capable card.

    10. #9
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: SSRAD
      Broadband ISP: NOWTV Fab Fibre
      Router: NOWTV Hub 2
      Sky TV: NowTV
      Join Date
      Apr 2007
      Location
      Peasedown St. John, Bath
      Posts
      9,377
      Thanks
      4
      Thanked 122 Times in 121 Posts

      Re: Sky shortchanging Fibre broadband customers!

      Sky's response in that article is pretty poor, and seems to try and cover the connection side of things as opposed to the WiFi. Seems the PR office got the wrong end of the stick!

      Hi everyone btw!
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION