Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 60k members.


    Advertisement

    Results 1 to 10 of 10

    slow speeds

    This is a discussion on slow speeds within the Sky Broadband feedback forums, part of the Sky Broadband help and support category; I recently had a fault fixed in my line and my download speed was at 100KB and know it seems ...

    1. #1
      14ryan40's Avatar
      14ryan40 is offline Sky User Member
      Exchange: bishop aukland
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky Basic
      Join Date
      Jul 2012
      Posts
      6
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Post slow speeds

      I recently had a fault fixed in my line and my download speed was at 100KB and know it seems to have decreased all the way down to 50KB whats is the problem here
      System Up Time: 1:53:36
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 204844 181830 0 7837 4421 1:51:09
      LAN Down 0 0 0 0 0 1:53:36
      WLAN Up 207322 229016 0 11186 8344 1:53:14
      ADSL Link Downstream Upstream
      Connection Speed 512 kbps 414 kbps
      Line Attenuation 69.0 dB 32.5 dB
      Noise Margin 5.8 dB 11.4 dB


    2. Advertisement
    3. #2
      Scubbie's Avatar
      Scubbie is online now Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      16,797
      Thanks
      446
      Thanked 1,504 Times in 1,441 Posts

      Re: slow speeds

      Could you connect just the router to your Test Socket, with a microfilter. Check that all other telephone extensions are dead and post your stats from the test socket please.


      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      14ryan40's Avatar
      14ryan40 is offline Sky User Member
      Exchange: bishop aukland
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky Basic
      Join Date
      Jul 2012
      Posts
      6
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: slow speeds

      here are the result i have done that and they are exactly the same
      ROUTER STATISTICS

      System Up Time: 2:25:46
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 270828 225225 0 2875 4356 2:23:19
      LAN Down 0 0 0 0 0 2:25:46
      WLAN Up 265125 307666 0 12046 3778 2:25:24
      ADSL Link Downstream Upstream
      Connection Speed 512 kbps 414 kbps
      Line Attenuation 69.0 dB 32.5 dB
      Noise Margin 5.9 dB 11.4 dB
      Poll Interval: (secs, at least 3s)

    5. #4
      Scubbie's Avatar
      Scubbie is online now Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      16,797
      Thanks
      446
      Thanked 1,504 Times in 1,441 Posts

      Re: slow speeds

      Using just a corded telephone, could you plug it into the Test socket, dial '1' and listen for any noise?

      Ideally it should be fairly quite. If there is any noise like a high-pitched fax machine, that will be fine. If however there is a loud hiss or crackling, then you should call your call provider (this would be Sky if you pay them for your line rental).

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. #5
      14ryan40's Avatar
      14ryan40 is offline Sky User Member
      Exchange: bishop aukland
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky Basic
      Join Date
      Jul 2012
      Posts
      6
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: slow speeds

      i have done that and it is fairly quit, is there any chance that sky have put a cap on the line because there was a fault just fixed in the line and what is the max speed download speed i will get i know it wont be that fast because of the line attenuation

    7. #6
      Scubbie's Avatar
      Scubbie is online now Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      16,797
      Thanks
      446
      Thanked 1,504 Times in 1,441 Posts

      Re: slow speeds

      DLM may have kicked in because of the line fault. Perhaps a different microfilter could be used? They tend to last around two years. Filtered faceplates a bit longer.

      You have a very long line and are only just within the minimum usable speed for an ADSL line.

      It may be worth calling Sky to seen if they can try "G.DMT" for you. Alternatively let them get DLM to re-profile your line.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    8. #7
      14ryan40's Avatar
      14ryan40 is offline Sky User Member
      Exchange: bishop aukland
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky Basic
      Join Date
      Jul 2012
      Posts
      6
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: slow speeds

      i have used another microfilter and no change

    9. #8
      14ryan40's Avatar
      14ryan40 is offline Sky User Member
      Exchange: bishop aukland
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky Basic
      Join Date
      Jul 2012
      Posts
      6
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: slow speeds

      Will changing G.dmt improve my speed and if there has been a cap put on and then i chnage to g.dmt will i have faster speeds for when the cap get taken of

    10. #9
      Scubbie's Avatar
      Scubbie is online now Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      16,797
      Thanks
      446
      Thanked 1,504 Times in 1,441 Posts

      Re: slow speeds

      ADSL (aka G.DMT) uses a smaller signal bandwidth than ADSL2+. When on a long ling it can prove to be better for speeds.

      adsl2-speed-graph.jpg

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    11. #10
      14ryan40's Avatar
      14ryan40 is offline Sky User Member
      Exchange: bishop aukland
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky Basic
      Join Date
      Jul 2012
      Posts
      6
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: slow speeds

      ok thank you for your help

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2012. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION | SEO by vBSEO