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    The cancelled it, even though I told them not too

    This is a discussion on The cancelled it, even though I told them not too within the Sky Broadband feedback forums, part of the Sky Broadband help and support category; Something worth checking out is that no one else in the premesis agreed to sign up to anything - have ...

    1. #11
      IWasNotTheEnemy's Avatar
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      Re: The cancelled it, even though I told them not too

      Something worth checking out is that no one else in the premesis agreed to sign up to anything - have seen it happen before
      -------------------------------------------



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    3. #12
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      Re: The cancelled it, even though I told them not too

      Quote Originally Posted by IWasNotTheEnemy View Post
      Something worth checking out is that no one else in the premesis agreed to sign up to anything - have seen it happen before
      interesting, it could be the landlords or some other flat. I live in a house that was converted in several flats. Recently both the landlords and one new guy applied to get phone lines. The landlords are getting one with Sky so its a bit iffy as Sky would know that there is a connection to the premise already there right?

      The other guy is getting an Orange line and as I understand it only Sky, BT and the post office can actually request to take over your line.

      My landlords are awful, they're very old and communicating the problem to them was harder than travelling to Uranus. They basically refused to call Sky saying its my problem and they have nothing to do with it. What do you say to landlords like that ... Should have contacted OR back then, wish I knew about them then ...

    4. #13
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      Re: The cancelled it, even though I told them not too

      The other guy is getting an Orange line and as I understand it only Sky, BT and the post office can actually request to take over your line.
      Any phone provider can take over your line. Doing it without permission is known as 'slamming' and is now supposed to be outlawed. There is a good chance there has been a mix up and Orange have mistakenly taken over your line. This could be an error on BT's part. I wouldn't blame your landlords, if the phone is in your name it has nothing to do with them. Have a look at this, which is about someone in a similar position to yourself.
      My landline has been switched without my consent - what can I do?

      TomD


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    5. #14
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      Re: The cancelled it, even though I told them not too

      Hey guys, the plot has thickened, just thought I'd let you know what has been going on since my last message.

      I contacted both Openreach and Ofcom. Openreach refused to help out in any way saying they are not in a position to offer any information, luckily though Ofcom are and after raising a complaint with them they replied asserting what I had already thought. The fact that my landlords were getting another Sky line to the property somehow gave Sky the impression that its fine to slam my line and replace it (horrible business sense, why would they want to lose money?!).

      The same day I lost my line I made several angry calls to Sky, they were very rude but they did offer 3 months of free broadband (not Sky talk which is the expensive bit). BooHoo, I didnt really care about that but the fact that there is already a Virgin line on the property meant I couldnt take out a line with them, and I dont have a BT socket so Sky went by default, I didnt want to pay another 100 to activate a socket. But they are horrible as always, they made me pay 39 pounds for activation (which I fought my way into getting back as a refund) AND they made me wait 2 weeks for an engineer.

      That day is today, they said that an Openreach engineer will be arriving between 8-1pm. It might be worth noting a this point that when I woke up my line was active, but the number of the phone was totally different to the one Sky said they were going to give me, and the broadband was not working. So I woke up at 8, missed a day at work and waited, then waited some more, until it got to 12pm then I called Sky.They got in touch with Openreach, however OR told them that the engineer isnt carnying a mobile phone so they cant contact him, but he will be indeed arriving. How could that be, he cant just come to the property without calling ahead and letting me know he's coming! I waited another hour, no show. So I called Sky again, they called OR who said that the engineer showed up but no one was there. How could that be I was there all day. Then Sky had the AUDACITY to actually tell me that a new engineer will be required, it will take atleast another two weeks for them to come AND it will cost me a bloody 106 to get a new appointment.

      Seriously at times Sky make you feel that THEY are the ones doing you a favor not you paying. I hate them with a burning passion.

      Im now going to get a proper BT socket and go with another provider. Not sure who, if you can offer any advice it would be great, but I have lost all my faith in the British telecoms providers, they are all liars....

    6. #15
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      Re: The cancelled it, even though I told them not too

      In fairness, I think you are blaming Sky for problems caused by Openreach.

      TomD


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    7. #16
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      Re: The cancelled it, even though I told them not too

      Damn, I feel for you. I would personally go with Virgin. Sky and BT Openreach are being very unreasonable here.

    8. #17
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      Re: The cancelled it, even though I told them not too

      Exactly that, I've seen plenty an OR job note saying they arrived and no one was in when the customer has been there all morning (or afternoon). This is not Sky's fault so giving them grief isn't really fair
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      Re: The cancelled it, even though I told them not too

      On a separate note if the phone line is active what exactly was the OR engineer going to come and do? Surely It's just a matter of enabling your broadband at the exchange now. Does your My Sky account show an order for broadband? If not then ring Sky and tell them your line is active and they need to process your broadband. If you can wait till tomorrow you may find that it shows up automatically.

      Also the letter Sky send out that contains your phone number clearly states that it is subject to change.

    10. #19
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      Re: The cancelled it, even though I told them not too

      Guys, its not just the OR thing that has gotten me to blame Sky, its a bit of a 'Lemony Snicket' situation at the moment, not sure who to blame. I do however blame Sky for one thing, bad customer service. It could be that its not Sky's fault at all, but at least they should value their customers enough to offer alternatives or at least not be rude over the phone.

      Exdee, I thought just that, I am able to make calls from that phone so surely its just a matter of activating BB now. Will give them a call and try and get them to do this, although they will probably say something like 'We cant do that Sir, our system shows us that your phone line is still inactive'. Urrrggghhhh

      Im just going to get a BT socket and move over to Virgin, the lesser of the evils I'd reckon.

    11. #20
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      Re: The cancelled it, even though I told them not too

      Im just going to get a BT socket and move over to Virgin, the lesser of the evils I'd reckon.
      If you have a landline, then you have a BT socket. Maybe you mean move your rental to BT

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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