A word of warning about Sky support

[reddwarfcrew]

I just didn't feel your view was very balanced (coupled with your post on another thread).

Yes you have had a bad experience but there are thousands that have a great experience. Of course your experience with ISPs overseas has been great and 'yes' the UK is way behind when it comes to switching ISPs etc, but I think until you have tried other UK ISPs then to suggest that you should avoid Sky is a bit OTT.

Feel free to advise people to go elsewhere, but who should they go to? At the moment from your perspective Sky actually provide the best CS suppport and service..... simply because you haven't tried anyone else in the UK

[Undecided Adrian]

Although to be honest my experiences with Sky support at times has been pretty bad and to be honest I feel that I haven't been given particulary great service since getting BB by ANY provider.

I wouldn't say Sky is good just not as dire as Virgin, although that as an advert probably wouldn't go down too well.

[User05]

As far as I gather, your issue has been escalated to CST (Customer Solutions Team). Due to case backlogs, you'll be lucky to be contacted in 72 hours. However, note the bold bit below:

Thank you for constructive approach!

The answers are:
1) I have no phone to test
2) I have power and wi-fi light green and "@" idicator black.
3) Yes, I have. Tried test socket, tried another filter. Result is the same.

This type of fault should not be being escalated without checking for a dial tone or noise on the landline.

Get hold of a phone to test with, as it needs to be done before progressing the fault i.e. find out whether this is a voice or data fault.

Putting all of Sky support into a bad light is a huge generalisation. Fact is there are numerous people who work for Sky support, including myself, who could no doubt provide a quick or efficient resolution to your problem.