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    sky are con artists

    This is a discussion on sky are con artists within the Sky Broadband feedback forums, part of the Sky Broadband help and support category; why is that exactly? and if it is adsl2 then why are they not putting 20mb through the exchange?...

    1. #11
      dazdav's Avatar
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      Re: sky are con artists

      why is that exactly?
      and if it is adsl2 then why are they not putting 20mb through the exchange?


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    3. #12
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      Re: sky are con artists

      The sync rates on G.DMT are always a whole multiple of 32, as it uses 32kbps steps, whereas ADSL2+ uses 1kbps steps.

      The Sky dslam you are connected to at the exchange does support 20mbps ADSL2+, however your line is much too long to sync at that rate. Attenuation affects higher frequencies by a greater amount than lower frequencies, and ADSL2+ uses a greater frequency range than G.DMT to achieve the higher data rates it is capable of, which means that you need to be fairly close to the exchange to achieve the maximum sync rate.

    4. #13
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      Re: sky are con artists

      Quote Originally Posted by fuzzy logic View Post
      The sync rates on G.DMT are always a whole multiple of 32, as it uses 32kbps steps, whereas ADSL2+ uses 1kbps steps.

      The Sky dslam you are connected to at the exchange does support 20mbps ADSL2+, however your line is too long to sync at that rate. Attenuation affects higher frequencies by a greater amount than lower frequencies, and ADSL2+ uses a greater range of frequencies than G.DMT to achieve the higher data rates it is capable of, which means that you need to be fairly close to the exchange to achieve the maximum sync rate.

      shouldnt i have been told this when signing up?
      i asked many many questions when signing up as this seemed my only option for better speeds and i was told a minimum of 5.5mb.
      i have contacted offcom and otello regarding the mis sell and offcom say that sky are signed up to their code of practice despite the sky agents claiming they werent.

    5. #14
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      Re: sky are con artists

      If you were quoted 5.5mbps upon signing up, then why don't you do as suggested and check your stats from the test socket with just a filter and the short grey dsl cable running to the router? Your WAN uptime would suggest that you didn't do this before posting the stats.

    6. #15
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      Re: sky are con artists

      Quote Originally Posted by User05 View Post
      If you were quoted 5.5mbps upon signing up, then why don't you do as suggested and check your stats from the test socket with just a filter and the short grey dsl cable running to the router? Your WAN uptime would suggest that you didn't do this before posting the stats.
      sky tried to use the socket as an excuse also which is why it is now always plugged into the test socket and yesterday the bt guy checked it with his equipment so that it was just that plugged in and not my router phone and sky box and the difference was about 30kbs

    7. #16
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      Re: sky are con artists

      You're doing well for the attenuation, so whoever told you 'minimum 5mbps' was either lying, or they may be correct and you have a fault on your line/exchange.

    8. #17
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      Re: sky are con artists

      any links to what the attentuation and noise etc means?
      so i take it that my only option for faster speeds at this address is to wait for the 3011 when they install fibre optics.

      i was even looking at the double line packages but thats just too much money.

    9. #18
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      Re: sky are con artists

      Quote Originally Posted by dazdav View Post
      this is fraud isnt it?
      Nope.

    10. #19
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      Re: sky are con artists

      Quote Originally Posted by dazdav View Post
      your being lied to
      or someone has made an honest mistake. The BT engineer doesn't sound too clued up either. Take the expert advice of those posting and provide all info they ask.

      If you feel that you have been mis-sold the product then contact Jeremy Darroch and their complaints team will help you out.

      However, I strongly advise to use terms like 'con artist', 'lied to' etc as there is no proof of this and it won't endeer anyone at sky to help you out.


      Mistakes do happen and sky always deliver on fixing them if you work with them

    11. #20
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      Re: sky are con artists

      Quote Originally Posted by dazdav View Post
      then despite the 30 day satifaction gauranteed cancelation option they wouldnt let me cancel as they claimed it didnt exist.
      Not heard of 30days before. The website shows:

      Cancelling Sky Broadband

      You can cancel Sky Broadband within 8 working days of the later of delivery of your Sky wireless router (if you are installing Sky Broadband yourself) or your installation by Sky In-Home Services Limited and the date your line is first activated by BT to receive Sky Broadband. You can also cancel Sky Broadband after your first 12 months by giving us at least 30 daysí notice.

     

     
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