Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 3 123 LastLast
    Results 1 to 10 of 29

    Should I move from BT Broadband ?

    This is a discussion on Should I move from BT Broadband ? within the Sky Broadband feedback forums, part of the Sky Broadband help and support category; Hello all. I am currently getting BT Broadband up to 8meg. I live a fair bit from the exchange and ...

    1. #1
      browners's Avatar
      browners is offline Sky User Member
      Exchange:
      Broadband ISP: Other ISP
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Nov 2009
      Posts
      25
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Should I move from BT Broadband ?

      Hello all. I am currently getting BT Broadband up to 8meg. I live a fair bit from the exchange and can get an average speed of around 2.4meg. Up until a month or so ago all was fine but now every evening my download speed is absolutly awful. Around the 0.5 - 1meg mark.

      I logged this with BT and got the usual shpeel from the support, line test, blah blah. I know there is nothing wrong with the line as it works perfect and reaches over 3 meg around 2am in the morning. This to me suggests BT are just capping the line during peak hours.

      I do not download using p2p during peak hours. I do download the odd tv series or other stuff by schedualing it between 1am - 5am. Even these downloads are not exessive usualy 1 or 2 a week and around 500meg each.

      I have a friend who moved to SKY Max and he is delighted with the product and service. My local exchange is also LLU enabled for SKY.

      Also bear in mind I am getting my broadband free (work related bonus) and am prepared to pay for a decent stable always the same speed connection. Personaly the speed does not really bother me, but if I have a 2.4meg conenction I would like it to be 2.4meg 24/7 especially as I would nnever hit any download limits or even come close to hitting them by a huge amount.

      Please advise on how you have experienced SKY Max on an LLU exchange.

      Many thanks

      Andy


    2. Advertisement
    3. #2
      neilmcl's Avatar
      neilmcl is offline Sky User Member
      Exchange: Sherwood
      Broadband ISP: O2 Standard
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Mar 2008
      Location
      Nottingham
      Posts
      990
      Thanks
      3
      Thanked 0 Times in 0 Posts

      Re: Should I move from BT Broadband ?

      If you post your router stats for your BT connection we may be able to advise what speed you could expect on Sky. Sky do not traffic manage/throttle their LLU package.

      BTW, what other LLU providers do you have at your exchange?

    4. #3
      browners's Avatar
      browners is offline Sky User Member
      Exchange:
      Broadband ISP: Other ISP
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Nov 2009
      Posts
      25
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Should I move from BT Broadband ?

      Hi there and thanks for the reply. Just for the record I ran several speed tests at 1am and now back to getting full speed 2.6 - over 3meg on some sites

      My exchange = SamKnows Broadband - Availability - Bangor (NIBA) Exchange
      so there are a few providers to choose from. I would rather go with sky for the whole package deal tbh. The less I give to BT the better.

      Router stats:
      Draytek Vigor 2800 (syncs better than a 5-6 year old DG834g)
      ADSL Status Mode State Up Speed Down Speed SNR Margin Loop Att.
      G.DMT SHOWTIME 448000 3520000 13.0 47.0

      I rebooted earlier so synced at a lower speed than normal. Normaly around 3840000. The Loop att always stays the same and is not bad at all for my line length. SNR fluxuates from 13 on bad nights to 10 on good nights.

      From those stats I would expect a minimum of 2.5 possibly 3 meg ?

      As I said beforeI am happy at 2.5 as long as ISP's provide that all the time. I mean the like of me on a 2.5 link with BT getting traffic shaped to under a meg !! I can see past it if I had like 8meg+ and hammered the link every day.

      Once again many thanks.

    5. #4
      neilmcl's Avatar
      neilmcl is offline Sky User Member
      Exchange: Sherwood
      Broadband ISP: O2 Standard
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Mar 2008
      Location
      Nottingham
      Posts
      990
      Thanks
      3
      Thanked 0 Times in 0 Posts

      Re: Should I move from BT Broadband ?

      With that attentuation figure you should be getting around 6-7mbps. TBH I'd recommend the O2 LLU package over Sky, they have some good deals at the moment, they seem to manage your speed better than Sky and Sky tier 1 support seems to be getting worse as everyday passes, judging by the sort of threads we see here.

    6. #5
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,256
      Thanks
      65
      Thanked 1,655 Times in 1,616 Posts

      Re: Should I move from BT Broadband ?

      Another thing to consider is that Sky specifically exclude business use. I don't know if you would be using it for your work, but as they are going to pay for it, I assume you are. I too think you should consider O2, who have a very good name, with much better support than Sky.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
      Ned Ludd's Avatar
      Ned Ludd is offline Sky User Member
      Exchange: Haxby
      Broadband ISP: PlusNet
      Router: TP-Link WR2543ND
      Sky TV: FreeSat
      Join Date
      Sep 2008
      Location
      York
      Posts
      703
      Thanks
      7
      Thanked 8 Times in 8 Posts

      Re: Should I move from BT Broadband ?

      Hi browners,

      I have very similar stats to you (48/13) and get 5 to 6 mbps. Sky tried tweeking the line a while back, but the best speed I could get was 7 mbps with lots of disconnects.
      Current settings still has disconnects but now, they're only every 2 or 3 days!

      I was getting slightly more than 6 mbps on BT with an upto 8mbps connection.
      Geoff, York.
      Can't call me a Luddite now!


    8. #7
      browners's Avatar
      browners is offline Sky User Member
      Exchange:
      Broadband ISP: Other ISP
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Nov 2009
      Posts
      25
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Should I move from BT Broadband ?

      Quote Originally Posted by neilmcl View Post
      With that attentuation figure you should be getting around 6-7mbps. TBH I'd recommend the O2 LLU package over Sky, they have some good deals at the moment, they seem to manage your speed better than Sky and Sky tier 1 support seems to be getting worse as everyday passes, judging by the sort of threads we see here.

      Thanks for the reply. Belive it or not I work for BT ! Not the lines and telepoles area. IT Networks etc Its an employee benifet. Not a very good one now considering its unusable by the time i get home I get home.

      I am also now looking at O2.

    9. #8
      Undecided Adrian's Avatar
      Undecided Adrian is offline Sky User Member
      Exchange: Stevenage
      Broadband ISP: BT
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      May 2007
      Posts
      2,539
      Thanks
      1
      Thanked 23 Times in 21 Posts

      Re: Should I move from BT Broadband ?

      check out the sister O2 forum

      O2User - Unofficial help and support for O2

      I left Sky LLU due to a horribly unstable connection and can't fault O2.

      Low pings, stable connection, you can use your own router and they let my wife work from home as well.
      I'm a PC, and Windows 7 Backup saved my sanity when BitDefender imploded !!!

    10. #9
      browners's Avatar
      browners is offline Sky User Member
      Exchange:
      Broadband ISP: Other ISP
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Nov 2009
      Posts
      25
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Should I move from BT Broadband ?

      Well I had an engineer out today and surprise no fault found. Rock steady line and 2.6m speed recorded. No errors seen at all.

      This is undoubtedly a BT traffic issue on thier Broadband. I have already requested my MAC code ready to sign for SKY. I must say they where surprised when I requested it as it was flagged as employee broadband (free)....

      They asked why I was moving even being free , I replied 'the speeds during 6pm and midnight are pathetic.

      Now before I order the whole bundle through Sky I need to know:

      Is the Sky Broadband service on an LLU exchange effected by speed restrictions seen at present with BT ?

      I would expect some sort of slowdown during peak hours, what in your experience on LLU have you seen ?

      Could it be congestion and will this hit me ?

      I am actually on the telephone queue to Sky second line support about to ask these questions as well before actually signing up.

      All and any advice would be much apreciated

    11. #10
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Location
      Wirral
      Posts
      6,739
      Thanks
      0
      Thanked 57 Times in 57 Posts

      Re: Should I move from BT Broadband ?

      Quote Originally Posted by browners View Post
      Is the Sky Broadband service on an LLU exchange effected by speed restrictions seen at present with BT ?
      No, full line speed at all times with no usage limit if you go on the unlimited package, the everyday is the same with upto 10mb speeds and a 10gb usage limit.

      Quote Originally Posted by browners View Post
      I would expect some sort of slowdown during peak hours, what in your experience on LLU have you seen ?
      There are none whatsoever

      Quote Originally Posted by browners View Post
      Could it be congestion and will this hit me ?
      Not on Sky LLU, there is plenty of capacity

      Quote Originally Posted by browners View Post
      I am actually on the telephone queue to Sky second line support about to ask these questions as well before actually signing up.
      I wouldn't bother

      Quote Originally Posted by browners View Post
      All and any advice would be much apreciated
      Go for it!

     

     
    Page 1 of 3 123 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION