Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 5 123 ... LastLast
    Results 1 to 10 of 49

    Mid/Everyday Monthly Usage stats from Sky

    This is a discussion on Mid/Everyday Monthly Usage stats from Sky within the Sky Broadband feedback forums, part of the Sky Broadband help and support category; In response to my question to Sky Help centre by e-mail: "As a Sky Broadband customer on the Mid package, ...

    1. #1
      speedyrite's Avatar
      speedyrite is offline Sky User Member
      Exchange: MYHGT
      Broadband ISP: NOW Broadband
      Router: NOW TV Hub Two
      Sky TV: NOW TV
      Join Date
      Sep 2006
      Posts
      2,326
      Thanks
      359
      Thanked 158 Times in 152 Posts
      Blog Entries
      1

      Mid/Everyday Monthly Usage stats from Sky

      In response to my question to Sky Help centre by e-mail:

      "As a Sky Broadband customer on the Mid package, I am concerned about the impending reduction in monthly usage from 40GB to 10GB. Will there be a facility via MySky to track and view my usage?"

      I received the following reply:

      "At this moment there isn't software incorporated to measure your monthly usage. If you rarely exceed the monthly allowance by a small amount, Sky will not contact you. If you do then Sky will advise you of this."


      In response to my follow up question:

      "Would you please tell me what my month by month usage has been over the past 12 months for which the data is available please?"

      I received the reply:

      "Unfortunately, Sky does not keep a record of customers' monthly broadband usage. The system only flags abuse of the system but does not keep a log of monthly usage."


      Disappointed but not totally surprised to find that they (apparently/allegedly) don't have/keep usage stats per user.


      For the record, I joined Mid in July 2007 from PIPEX (where I was paying 17.99 per month for a 2Mbps fixed connection with 30GB monthly usage). My predicted speed on Mid was 4.5Mbps but my actual connection speed is currently about 5.2Mbps. All in all, it's been good value at 5 per month for the last 2 years (getting the 5 per month discount for being on-net with Sky Talk) and I have been very happy to be on Sky BB to date.
      ++ speedyrite ... powered by NOW Broadband from June 2018 ++
      (previously powered by Sky Broadband from July 2007)


    2. Advertisement
    3. #2
      andykate's Avatar
      andykate is offline Sky User Member
      Exchange: crossgates,leeds
      Broadband ISP: o2
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Mar 2009
      Location
      leeds
      Posts
      166
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Mid/Everyday Monthly Usage stats from Sky

      how did sky come to the conclusion that users on the mid package use under 10gb if they dont keep records ........??
      KEEP ON KEEPING ON
      checking punctuation

    4. #3
      reddwarfcrew's Avatar
      reddwarfcrew is offline Sky User Moderator
      Exchange:
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Posts
      6,088
      Thanks
      32
      Thanked 93 Times in 86 Posts

      Re: Mid/Everyday Monthly Usage stats from Sky

      They will know full well how much the average user uses, but whether they keep the customer specific info attached to that data is another story.

    5. #4
      Alan b's Avatar
      Alan b is offline Sky User Member
      Exchange:
      Broadband ISP: Unlimited
      Router: Netgear V2 DG934G
      Sky TV: 2 x Sky+ HD
      Join Date
      Sep 2006
      Posts
      4,202
      Thanks
      18
      Thanked 57 Times in 53 Posts

      Re: Mid/Everyday Monthly Usage stats from Sky

      Quote Originally Posted by andykate View Post
      how did sky come to the conclusion that users on the mid package use under 10gb if they dont keep records ........??
      Plucked a random figure out of the air....

    6. #5
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,256
      Thanks
      65
      Thanked 1,655 Times in 1,616 Posts

      Re: Mid/Everyday Monthly Usage stats from Sky

      Plucked a random figure out of the air....
      That seems very likely. According to the above they would not know unless the limit had been breached. I doubt they even do this, given the number of members who have admitted exceeding their allowance with no comeback. The decrease in allowance is looking more and more like a marketing ploy.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
      mitchec1's Avatar
      mitchec1 is offline Sky User Member
      Exchange: LSCRAY
      Broadband ISP: O2 Standard
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Posts
      30
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Mid/Everyday Monthly Usage stats from Sky

      Quote Originally Posted by Isitme View Post
      That seems very likely. According to the above they would not know unless the limit had been breached. I doubt they even do this, given the number of members who have admitted exceeding their allowance with no comeback. The decrease in allowance is looking more and more like a marketing ploy.

      Ah well it's cost them my subscription and I'm sure I won't be the only one
      What you know is not a secret

    8. #7
      Mems's Avatar
      Mems is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Mid
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Jan 2009
      Posts
      25
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Mid/Everyday Monthly Usage stats from Sky

      This is pathetic.

      The usage cap reduces from 40gb to 10gb, in line with the actual usage of the vast majority of our customers
      So the rest of us who actually used this limit are getting screwed over.
      Fantastic. We'll get faster speeds but less to use it on. Like a Ferrari on a 30mph road.

      Thanks, sky. If possible, I'll be cancelling this service and finding another.

    9. #8
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: SSRAD
      Broadband ISP: NOWTV Fab Fibre
      Router: NOWTV Hub 2
      Sky TV: NowTV
      Join Date
      Apr 2007
      Location
      Peasedown St. John, Bath
      Posts
      9,379
      Thanks
      4
      Thanked 122 Times in 121 Posts

      Re: Mid/Everyday Monthly Usage stats from Sky

      Sky know full well what people use - it's likely to be saved by MAC address but it's known...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    10. #9
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,256
      Thanks
      65
      Thanked 1,655 Times in 1,616 Posts

      Re: Mid/Everyday Monthly Usage stats from Sky

      IANTE
      Even you have to admit that this is a feeble excuse for reducing the limit. If the 'vast majority' do not use their full allowance, what does this take out of Sky's pocket? If they had said "The usage cap reduces from 40gb to 10gb, in line with the actual usage of the vast majority of our customers, so we are reducing the cost by X" it would have made more sense.
      The usage cap reduces from 40gb to 10gb, in line with the actual usage of the vast majority of our customers

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #10
      orbiter's Avatar
      orbiter is offline Sky User Member
      Exchange: LCFOM
      Broadband ISP: Sky Fibre Unlimited
      Router: Billion 8800AXL R2
      Sky TV: Sky+ box
      Join Date
      Jan 2008
      Posts
      230
      Thanks
      30
      Thanked 0 Times in 0 Posts

      Re: Mid/Everyday Monthly Usage stats from Sky

      I got the first notification letter this morning and am disgusted at this new monthy bandwith restriction. I mean on the Mid pakage this is not just a restriction, it's totaly choking the usage allowance.

      Off to look for another provider now, and possibly cancelling sky TV too just incase that gets a cap on how much you can watch.
      Last edited by orbiter; 29-06-09 at 12:38 PM.

     

     
    Page 1 of 5 123 ... LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION