Big mistake

[BLOODUK]

Originally Posted by IAmNotTheEnemy

IF Max isn't available then they'll put you on Connect - the OPs exchange has no LLU at all so any BB offered would be BTW...

So surely it would say that when you enter your phone number for the service? , on mine it says that mid and max is available. I've booked the sky max service

Though i just checked his exchange after your post , damn thats one awful exchange!

[Isitme]

It would, in the OPs case it would say it was not available and offer Connect instead. I suspect the OP did not know the consequences or, more likely, he did the booking by phone. If it was done by phone, telesales are well known for omitting details which may put a purchaser off. They may not even have been aware of the difference, all their interest, is in a sale.

[Alan b]

The OP is no relation to me

Good luck though Alan, I was briefly on Connect and it wasn't the best.

[BLOODUK]

When checking : Order status

Did it say connect or Max?

[Alan_B]

Order was done over the phone, all i was told was that i would not get the full speed, but was told i would be on unlimited package, this is part my fault because i should have checked more, but i was mis-sold the package i got as for the ping time they offered to sort them via bt but the capped package is not good to me.

[BLOODUK]

Ahh , sucks fella