Bad Pings Since Changeover

[storm123]

ive only just received the sky package, and my pings have gone **** up, the router tells me the line is faster, 1.1meg faster, but my pings have increased in everything, can anyone explain/help?

[googleme]

Call sky and ask for your delays to be dropped.

08442 410515 or use the KANA linky below.

[storm123]

what are delays? and being im not the one that pays the bills i think it will be a bit hard to ask dad to ring em lol

[PaulSky]

Use the Kana form, Sky still haven't bothered to train outsource staff for Max delay calls and customers get annoyed when they are told we cannot help. Max delay reduction is how they will reduce your ping.

[rage99]

Use the form on the site, saying u want your max delays lowered.
Make sure u have account holder information and password.

within 6-24hrs it will be fixed.

[Eclipse]

Which options do I need to pick in order to get the ping lowering selection?

Thanks