Help !!

[Scubbie]

Call again and nicely ask to speak with CST. Hopefully tey can resolve it.

[c4sh]

I will call them tommorow and ask to CST im always polite on the phone being rude makes things take alot longer :P

[Scubbie]

Sorry, I never doubted that you are nice. I always try to emphasis the point as I know it can get really frustrating. CST used to be known as "Tier 2" and "Tier 3" a few years back and generally are better trained than the first level of support.

[c4sh]

:-) i think i have already spoke too the cst department but i will try they have started DLM so i better wait the 10 days i suppose? Just been on the xbox ....what a laggy experience lol they wont set my response times to 8ms untill after dlm but atleast my connection has stayed stable for now :-)

[Scubbie]

No problem then if you have spoken with them.

There are gamer profiles but they can be unstable in some cases. I would be inclined to allow your line to prove itself to be safe once more before talking about the gamer profile.

[c4sh]

System Up Time: 25:42:30

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	MER	236622	221629	0	1650	13311	0:38:22
LAN		67766	115924	0	0	0	25:42:30
WLAN		207636	168795	0	14907	1676	25:42:03

ADSL Link	Downstream	Upstream
Connection Speed	1927 kbps	605 kbps
Line Attenuation	52.0 db	29.2 db
Noise Margin	23.1 db	16.0 db

Got home from work and this is my stats now ??

[Isitme]

Maybe it is time you stopped being Mr Niceguy and tell them to fix your speed or you are cancelling. Even with your increased attenuation, you should be able to get 6Mb.

[c4sh]

System Up Time: 26:10:55

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	MER	244910	232075	0	0	0	0:18:33
LAN		67766	115924	0	0	0	26:10:55
WLAN		223571	181382	0	0	0	26:10:28

ADSL Link	Downstream	Upstream
Connection Speed	6047 kbps	412 kbps
Line Attenuation	52.0 db	29.3 db
Noise Margin	7.3 db	16.2 db

Still not happy though, upload speed is crap just pinged bbc got average of 52ms...

[Isitme]

Now you need to call them to put up your upload speed.

If you are a keen gamer and want a better ping you will have to ask for your Delay to be reduced, but be aware it is likely to cost you a bit of speed. If you ask for a gamer Profile they may put you on 4608/864, which is probably the nearest Profile your speed will support.

[c4sh]

i was on a gaming profile this time last week with no problems ?( had been for months ) they have told me i need to wait 10days now so just have to put up with it...dunno why this has happend really