Sky router stats (speed, noise, attenuation) explained

[longleyleeds]

according to sky fantastic customer helpline i am on the max package. They dont have a clue it was like talking to a wall. They said i should be getting atleast 8mb yet had no idea why i was only getting 2mb

[longleyleeds]

Email received from Sky

Thank you for contacting Sky Broadband Technical Support.

I have tried to run some tests on your connection this evening but I have been unable to do so as it appears that your router is switched off. I would be grateful if you could leave it connected and turned on, then reply to this email stating you have done so and I will be able to look into this matter further for you.

There does appear to have been some work done on your broadband connection within the first few months of your contract however we are unable to see exactly what at this point in time. Once we have established that we can raise your speed to nearer the limits if the Max package we will then look into refunding you for the service you were paying for but not receiving.

[Isitme]

Did you manage to get through to the CST? I would have thought they could have fixed this in minutes. Maybe one of the Skybods on the forum will have an idea what is going on.

[longleyleeds]

whats CST? phoned sky twice after nearly half an hour on hold they just had me messing about with the filters and the master socket which made no difference to the speed. got annoyed so decided to email and atleast they have acknowledged a problem with the reply i got. also looks like i could be in for a refund for the service i have paid for for almost a year and not recieved.

[Isitme]

CST are the higher support section, who have a better idea of what they are doing. There are exceptions, but Tier 1 who take the initial call, are not highly trained and just follow a script. I am fairly sure you have been put on Base right at the start and T1 just do not understand what has happened.

[Devlin1991]

wow i have 32.0 Db line Att and 13.1 Db noise margin xD leet line hehe

thank you. i never understood what those meant untill now.

Regards


Devlin1991

[Craig87]

hey guys,

i have been with sky now for awhile, but have always been annoyed at how poor my connection is. then i went 2 my pals dwn the road the other day also on sky, and found that he has around 6mb download speed, i wasnt impressed and thought there must be a series problem, as i recieve less than 1mb. i really hope 1 of you guys can help. my router is connected to main phone line into the house and my computer is wirelessly connected. i wil post my stats below.

System Up Time 13:55:36
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 1755 2007 0 670 4052 00:07:51
LAN 10M/100M 239222 330648 0 1484 831 13:55:33
WLAN 11M/54M 119297 103963 0 2710 403 13:55:25


ADSL Link Downstream Upstream
Connection Speed 384 kbps 412 kbps
Line Attenuation 56.0 db 35.1 db
Noise Margin 12.3 db 15.0 db


i really hope some1 can help, dnt think i can last much longer like this

o n i am also paying for sky's max package of 16mb

[IWasNotTheEnemy]

on adsl2+ (prob from DLM) and capped heavily...you should get about 3-4Mbps...

give Sky a bell and hopefully CST'll sort it out...

[Isitme]

You are certainly not getting what you are paying for. The best thing you could do is read the stickies in this part of the forum -
Cabling and faceplate help
do what is suggested there, then post a request for help in the Broadband help section. You will not get 6 Mb, but 4 may not be out of reach.

Just saw IANTE post, with a noise margin of 12, surely that is not heavily capped. Might get another 1.5Mb but that is all. The wiring needs some work before phoning Sky.

[Craig87]

Cheers for the help guys i'll let you know how i get on