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    View Poll Results: SKY Broadband is a big scam to earn money from customer service phone calls

    Voters
    70. You may not vote on this poll
    • Strongly agree

      7 10.00%
    • Agree

      5 7.14%
    • Disagree

      42 60.00%
    • Not sure

      5 7.14%
    • No comment - Biased Poll

      11 15.71%
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    Is Sky Broadband Is A Big Scam To Earn Money From Customer Service Phone Calls?

    This is a discussion on Is Sky Broadband Is A Big Scam To Earn Money From Customer Service Phone Calls? within the Polls forums, part of the Website news category; Originally Posted by NewsreadeR 0800 051 2595 Where do you get the number from, every time I phone the number ...

    1. #11
      sparkey's Avatar
      sparkey is offline Sky User Member
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      Re: Is Sky Broadband Is A Big Scam To Earn Money From Customer Service Phone Calls?

      Quote Originally Posted by NewsreadeR View Post
      0800 051 2595

      Where do you get the number from, every time I phone the number above I have a recording saying,"A member of sky has tried to contact you " then everything goes dead anyother numbers that can be used?

      Thanks


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    3. #12
      NewsreadeR's Avatar
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      Re: Is Sky Broadband Is A Big Scam To Earn Money From Customer Service Phone Calls?

      Strange it works for me, or did the last time I rang.

      Anyone else care to test?




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    4. #13
      Keiran2K8's Avatar
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      Re: Is Sky Broadband Is A Big Scam To Earn Money From Customer Service Phone Calls?

      I get, a man saying, Please listen to all the options, Then a lady giving the options, She says 1 for Broadband!

      BTW, Thats off an Orange Mobile? Dunno?

    5. #14
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      Re: Is Sky Broadband Is A Big Scam To Earn Money From Customer Service Phone Calls?

      Press 1. for broadband.

      Then there are 6 options, which include technical support and customer service.

    6. #15
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      Re: Is Sky Broadband Is A Big Scam To Earn Money From Customer Service Phone Calls?

      I voted on this poll as a 'no comment', as I've never had to ring sky customer support, although I do wonder how many of the problems are actually down to sky. It does seems that many people on here complain about issues of speed, connectivity and their own pc setup that have nothing to do with sky.

      How many people opted for the 'self-install' option and then found that they were having problems that they couldn't sort?

      How many people ring up with connection problems that are down to their own poor wiring, pc setup or even distance from the exchange?

      How many people ring up with problems that are BT's fault?

      How many people have never had to ring support or have rung and had their problems sorted straight away?

      Anybody reading these forums and thinking about having sky installed, just remember, that people come onto these forums to:

      a) complain
      b) seek help for a problem
      c) offer assistance for problems (and I would personally like to thank all the mods and other persons, more technically minded than some of us lesser mortals, who have spent a great deal of their own time helping others to sort out their problems)
      d) There is no d). People don't come here to say how good sky have been. I mean, where's the fun in that?
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    7. #16
      Keiran2K8's Avatar
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      Re: Is Sky Broadband Is A Big Scam To Earn Money From Customer Service Phone Calls?

      Thats the only thing VM have over BSkyB, Is that they use the cable/fibre platform!

    8. #17
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      Re: Is Sky Broadband Is A Big Scam To Earn Money From Customer Service Phone Calls?

      Hi just gave a m8 the free phone number because he wants to sign up to sky and it worked for him is it because I signed up to sky unlimited phone call thingy? for 5 a month and get free customer service calls

    9. #18
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      Re: Is Sky Broadband Is A Big Scam To Earn Money From Customer Service Phone Calls?

      I copied an email to james murdoch when I was having problems back in the beginning. I got an email back from customer services who after seeing a copy of my phone bill refunded the cost of calls by way of a credit on my monthly bill. I'll dig out his name if anyone is interested.
      cheers
      dave

    10. #19
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      Re: Is Sky Broadband Is A Big Scam To Earn Money From Customer Service Phone Calls?

      Quote Originally Posted by dholdi View Post
      I copied an email to james murdoch when I was having problems back in the beginning. I got an email back from customer services who after seeing a copy of my phone bill refunded the cost of calls by way of a credit on my monthly bill. I'll dig out his name if anyone is interested.
      cheers
      dave
      Please give post the details to claim money back. my bills are huge and sky thing on going.

    11. #20
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      Re: Is Sky Broadband Is A Big Scam To Earn Money From Customer Service Phone Calls?

      Quote Originally Posted by NewsreadeR View Post
      Strange it works for me, or did the last time I rang.

      Anyone else care to test?
      that number is also working for me.

     

     
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