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    View Poll Results: Should Sky allow us to use our own router?

    Voters
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    • Yes

      100 90.09%
    • No

      1 0.90%
    • I really do not care

      10 9.01%
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    Should Sky allow Customers to use their own Router?

    This is a discussion on Should Sky allow Customers to use their own Router? within the Polls forums, part of the Website news category; Originally Posted by Undecided Adrian O2 are offering 1.3 meg/sec upload speed now, and as the wife is on an ...

    1. #21
      totalwar's Avatar
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      Re: Should Sky allow Customers to use their own Router?

      Quote Originally Posted by Undecided Adrian View Post
      O2 are offering 1.3 meg/sec upload speed now, and as the wife is on an O2 contract the 8 meg/sec down, 1.3 meg/sec up and "unlimited" use pack for 7.50 / month is looking more and more attractive. (Especially as I connect at 9-10 meg down now anyways.)

      Only 3-5 months more left on my sky contract (depending on when they actually counted the start of my contract due to the 9 weeks I was in limbo) and by then I may have convinced my wife that moving may be good, although we have never had a smooth switch ever, we may get lucky this time.
      O2 brought out Be and using there network.


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    3. #22
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      Re: Should Sky allow Customers to use their own Router?

      and be's top package is faster.

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    4. #23
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      Thumbs up Re: Should Sky allow Customers to use their own Router?

      Definately Yes, Everyone Should be Allowed to Use Their Own Router.

      I have had more Problems than Most Since Joining Sky Broadband and 99% of the problems were down to Skys Numpty Proof Equipment!

      Every other ISP i have been with in the Past, i have been able to use my Own Equipment and Joined Sky Broadband not Realising you couldn't use your Own Router, Even though the Cost of Skys Broadband is Good, i Still Wouldn't have Joined if i had Known what Hassle i was to get!! Thats Just the Broadband, Lets Not go There with the Phone Line!!

      Skys Customer Service would be Less Busy also Due to People Owning Equipment that was up to Spec!! and Not Mass Produced Rubbish that any Numpty can use!
      Probably Sky like you Ringing Due to their 08442 Numbers making them Money!! I Certainly have been Billed plenty in the last Two Months and only had Five Pounds Back due to Throwing the Teddy Out at them!!

      Regards TECHNOMAD

    5. #24
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      Re: Should Sky allow Customers to use their own Router?

      Already Threatened By Email Yesterday To Do Exactly That!! Thats Cancelling The Whole Sha - bang!! The Sky plus , The Phone Line and The Broadband.
      Waiting To See The Reply, Probably as B4, Not Interested as Another 50 Customers Will probably Join Today At least!!
      To Add Insult, Sky plus Crappy Amstrad Box Packed in Yesterday also, They Are Coming Thursday to Fix, Not A Happy Bunny!! at Present.

      Regards David.



      I think absolutely everyone is united on this issue, that you should be able to use your own router.

      However the only way we could get Sky to change this is to all leave. However most of the userbase would not leave as they are saving upto 100's of pounds per year from their previous ISP's. I alone am saving 179.88 and so am quite happy to use their not so perfect but pretty much stable routers.

      I also agree that I am not the majority and not everyone's experience is trouble free. But the point still stands, 1.5 million people ain't going to leave just to get to use your own router. And the thing is, Sky know this.[/QUOTE]

    6. #25
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      Re: Should Sky allow Customers to use their own Router?

      I think you should have the choice wether you use it or not. If you use your own then support will not be by sky for your router.

      However there are loads of routers out there, and if someone phones with a problem the sky guys may or may not have been trained on the router that, that person is using.

    7. #26
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      Re: Should Sky allow Customers to use their own Router?

      The thing is that UK Online now supply the same routers as Sky, in fact they proudly announce that on their website.

      But like every other ISP that allows this they stick in the clause that they won't support modems that they don't supply.

      So Sky can't even say that it's for the benefit of the network with UKOnline using the easynet network and allowing people to do this, all the problems I have experienced with Sky have been down to the router and the fact that seamless rate adaption isn't turned on.

      Whoever made those 2 descisions must have generated 90% of Sky's tech calls to date.
      I'm a PC, and Windows 7 Backup saved my sanity when BitDefender imploded !!!

    8. #27
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      Re: Should Sky allow Customers to use their own Router?

      i had a 90 Belkin router before we switched to Sky and it was miles better than the sky router.

    9. #28
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      Re: Should Sky allow Customers to use their own Router?

      One thing I hate about the DG934G is that it constantly disconnects where my old DG834G V1 worked 100% of the time.

      If given the option I would opt for it easily.

    10. #29
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      Re: Should Sky allow Customers to use their own Router?

      If you use your own router you shouldn't expect any support for it. Vice versa.

    11. #30
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      Re: Should Sky allow Customers to use their own Router?

      They should definitely adopt the same policy as o2,
      allow people to use there own routers but only offer
      full phone support if the caller has the o2 router in place

      in-fact while there copying o2 they can learn a little about customer
      service and there network speed and range of products.

     

     
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