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    Sky & Be Broadband Problem

    This is a discussion on Sky & Be Broadband Problem within the O2 / Be Customer Information forums, part of the Sky Broadband help and support category; No problem. For reference, Sky's DLM will monitor your line for errors, etc, 24/7. During the training period it will ...

    1. #11
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Sky & Be Broadband Problem

      No problem.

      For reference, Sky's DLM will monitor your line for errors, etc, 24/7.

      During the training period it will normally reset a line's speed between 1am-3am. The actual period includes 1am-6am.

      Whilst people are advised that the initial training will take 10 days, it actually starts around 3-4days after you are connected and will often last 4-10 days, but can go on as long as 20 days.

      If your line hasn't had a resync for at least 3 days, then this normally indicates that the initial training period has completed, but occasionally it starts again after 4 days with the updates.

      An important part to note is that DLM constantly monitors your connection. Sky's version used to be terrible at getting you back to full speed after a line issue. With the new updates it is a lot better now and your line may be resynced months after the initial connection.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms


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    3. #12
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      beneix is offline Sky User Member
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      Re: Sky & Be Broadband Problem

      Update: DLM has switched me to ADSL2+ modulation, see my other post here.

     

     
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