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    Important news about your O2 Home Broadband (copy of email sent to customers)

    This is a discussion on Important news about your O2 Home Broadband (copy of email sent to customers) within the O2 / Be Customer Information forums, part of the Sky Broadband help and support category; O2 Home Broadband and Sky. The latest. Back in February, we announced our decision to sell our Home Broadband business ...

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      Important news about your O2 Home Broadband (copy of email sent to customers)

      O2 Home Broadband and Sky. The latest.

      Back in February, we announced our decision to sell our Home Broadband business to Sky.

      That sale has now gone through. This means your home broadband is now officially with Sky. I'd like to explain what'll happen next and draw your attention to the legal information at the bottom of this email.

      Business as usual

      You won't notice any changes straightaway. You can still use My O2 to access your bill, and it's the same number to call should you need a hand with your broadband. You'll receive a separate email about your payments. And remember, your O2 mobile isn't affected by the sale in any way.

      You'll be hearing from Sky soon

      In the next day or so, you'll get a welcome from Sky. It'll explain how they'll be transferring everyone's broadband service over to their network, starting this autumn. But if you have any questions before then, you'll find the latest information here.


      As before, it's only your broadband that's moving to Sky. Not your mobile. That's still with us. So there's just one last thing I'd like to say. We wish you - and your broadband - all the very best.

      Yours sincerely,

      Martin Bould
      Head of Consumer Marketing
      Telefónica UK Limited


      Important legal information

      The following changes will take effect:

      • Telefónica UK Limited's rights under your contract have been assigned to Sky Home Communications Limited and Sky Home Communications Limited has agreed to perform all obligations under your contract.

      • Communications about your home broadband will come from Sky Home Communications Limited. Sky Home Communications Limited is part of the British Sky Broadcasting Group.

      • Sky Home Communications Limited will continue to supply your chosen O2 home broadband on the same Terms & Conditions.




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