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    O2 FAQ Regarding Announcement

    This is a discussion on O2 FAQ Regarding Announcement within the O2 / Be Customer Information forums, part of the Sky Broadband help and support category; What happens next? Nothing will change right away and you'll continue to get exactly the same home broadband and phone ...

    1. #1
      NewsreadeR's Avatar
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      O2 FAQ Regarding Announcement

      What happens next?

      Nothing will change right away and you'll continue to get exactly the same home broadband and phone service you do now. You don't need to do a thing. We'll keep you updated every step of the way.


      When will my home broadband and home phone service be moved to Sky?

      We expect the deal to be finalised soon, subject to Regulatory Approval and certain other conditions. We will then be moving your home broadband and (if you have O2 home phone) your landline to Sky, but this won't happen until later this year.
      You'll get plenty of notice when it is time for your service to be switched over.

      If I need help, who do I ask? You or Sky?

      You should continue to contact O2 in the same way you do now. Call us, pop into one of our shops or talk to us via web chat.


      What will moving my service to Sky involve?

      Before moving your service, Sky will write to you with all the details about the transfer to their network. We'll work closely with Sky to make sure everything goes smoothly.


      My home phone is with O2. Does this affect me?

      Yes. Both your home phone and home broadband services will move to Sky at the same time. You'll be able to keep the same number.

      What can I expect to get from Sky?

      Sky focuses on offering totally unlimited broadband, including unlimited fibre services. All of which you can enjoy with or without Sky TV. Sky will be in touch with more details on what's available to you before your service moves over.

      Sky offers fibre optic broadband. Can I get that?

      Sky offers unlimited fibre packages to customers who live inside a Sky Fibre network area.

      What about other changes such as my bill?

      Nothing will change right away and you'll continue to get exactly the same home broadband and home phone service you do now. You can continue to view your bill at My O2.

      Will I need to get a new router?

      No. You'll be able to keep using your O2 router.

      Can I still use my o2.co.uk email address?

      Yes. When your service moves to Sky you'll still to be able to use your o2.co.uk email address with a reduced storage allowance of 20MB. You will be able to sign up to Sky's email service, they'll let you know more details about this when your service is transferred.

      I get free McAfee security software with my O2 Broadband. Can I keep using it?

      Yes. There will be no change to the McAfee service immediately. Sky also offer McAfee Security. We'll be working with them to ensure there is no disruption to your security software when your broadband service moves over to Sky.

      What if I move house before you move my service to Sky?

      You should let us know if you're moving home. Contact us on 0800 230 0202 and we'll be able to help you.

      I have a Sky TV subscription. Is this affected?

      This transaction does not relate to Sky's TV service. Your TV subscription with Sky will continue to be managed by Sky under your agreement with them. If you have any questions about your Sky TV service please go to www.sky.com/mysky. For now, you'll continue to receive news about your TV services from Sky, and communications about your home broadband and phone services from O2.

      O2 | Home Broadband | Important news about your O2 Home Broadband




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    3. #2
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      Re: O2 FAQ Regarding Announcement

      Does this mean we will also be amalgamating with our sister site O2User?

      TomD


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      Re: O2 FAQ Regarding Announcement

      Quote Originally Posted by Isitme View Post
      Does this mean we will also be amalgamating with our sister site O2User?
      I think so mate, its probably easier to shut that one down / close and then to redirect all traffic from there to here.




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      Re: O2 FAQ Regarding Announcement

      I have an O2 mobile, will my broadband still be discounted ?

      Ermm..........No.


    6. #5
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      Re: O2 FAQ Regarding Announcement

      How much is o2 broadband per month mate?

      Sent from my GT-I9300 using Tapatalk 2




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      Re: O2 FAQ Regarding Announcement

      I'm on a "Legacy" package which is a max of 8mb(i think) - I get 5.5meg, that what my line will give
      It's Unlimited downloads

      I'm currently paying 4.75 a month !

      Proper price is 14.50
      I get a 5 per month discount for having a 02 Mobile
      I also get 12 months half price for signing a new 12 month contract - I phone Retentions each year and is freely given.

      My landline is with BT, paid 12 months in advance
      130 ish for a year with evening/weekend calls, caller display etc

      I hope Sky do similar or better deals

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      Re: O2 FAQ Regarding Announcement

      Quote Originally Posted by NewsreadeR View Post
      How much is o2 broadband per month mate?

      Sent from my GT-I9300 using Tapatalk 2
      I'm on the legacy Premium @ 13

      Quote Originally Posted by Aletank View Post
      I'm on a "Legacy" package :
      Me too, great username by the way.

      Quote Originally Posted by Aletank View Post
      I hope Sky do similar or better deals
      I doubt it but we shall see.


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      Re: O2 FAQ Regarding Announcement

      Umm they are able to keep the o2 modems
      is that a case of adding o2 usernames to the sky database

      or are they keeping o2/be users on the o2/be dslam/backbone

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      Re: O2 FAQ Regarding Announcement

      Quote Originally Posted by Shonk View Post
      Umm they are able to keep the o2 modems
      is that a case of adding o2 usernames to the sky database

      or are they keeping o2/be users on the o2/be dslam/backbone
      They are prob doing one of 2 things

      Using the o2 network fed into skys

      Or possibly removing the requirement to use a sky router which was rumoured ages ago

      On past experiences sky will run it separate amalganate it then sell off the scraps ie easynet

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      Re: O2 FAQ Regarding Announcement

      O2 doesn't use Usernames & passwords on their routers.

      Or at least if you use your own router you can use some generic details.

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      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     
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