Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 10 of 10

    iMac OS Version 10.6.2

    This is a discussion on iMac OS Version 10.6.2 within the Mac users forums, part of the Sky Broadband help category; Recently purchased the top of the range iMac but cannot get sky email account to configure with desktop mail. Have ...

    1. #1
      Robert Gregg's Avatar
      Robert Gregg is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Aug 2010
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      iMac OS Version 10.6.2

      Recently purchased the top of the range iMac but cannot get sky email account to configure with desktop mail. Have tried all options with imap.tools.sky.com using Port 993 OR pop.tools.sky.com using Port 995 using alternatives of turning SSL on OR turning it off when trying to configure/ to send or receive messages. Sky broadband appears to be blocking the SMPT as I can't get messages in or out on my desktop. Have run a Port Scan test on the iMac so it's not an Apple problem. Any ideas out there? I can still access my sky email account through the internet but not ideal as I want my sky emails coming onto my desktop.

      Thank you!


    2. Advertisement
    3. #2
      PaulSky's Avatar
      PaulSky is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2007
      Location
      Essex
      Posts
      4,202
      Thanks
      0
      Thanked 16 Times in 16 Posts

      Re: iMac OS Version 10.6.2

      Most likely it will be a setup issue, Sky wouldn't block access to their own email servers. Have you had this account setup on a pc before? If not you need to enable the pop/ imap access via the sky email and tools page online before it will work through your email software.
      Other than that do you get any error messages? Are you using the full email address as the user name?

    4. #3
      Robert Gregg's Avatar
      Robert Gregg is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Aug 2010
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: iMac OS Version 10.6.2

      Hi
      Have tried every server setting and configuration possible but nothing is working. Will need to get a Mac expert in to configure my account. Sky Servers just aren't being recognised for incoming or outgoing mail on my sky email account. My web based email account is receiving and sending emails fine but I want all of this on my desktop. The sky email account has never been used on any other PC as we are new to sky. I'm advised other Mac users are having the same issue with sky broadband interface. Does not recognise POP server OR when you tick the SSL box it won't let emails come in. Thanks for your help anyway.

    5. #4
      dsldude's Avatar
      dsldude is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Sep 2007
      Posts
      295
      Thanks
      2
      Thanked 1 Time in 1 Post

      Re: iMac OS Version 10.6.2

      Quote Originally Posted by Robert Gregg View Post
      Hi
      Have tried every server setting and configuration possible but nothing is working. Will need to get a Mac expert in to configure my account. Sky Servers just aren't being recognised for incoming or outgoing mail on my sky email account. My web based email account is receiving and sending emails fine but I want all of this on my desktop. The sky email account has never been used on any other PC as we are new to sky. I'm advised other Mac users are having the same issue with sky broadband interface. Does not recognise POP server OR when you tick the SSL box it won't let emails come in. Thanks for your help anyway.
      Longshot but if you havent allready go to www.sky.com/unlock
      and follow on screen steps to reset captcha

    6. #5
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: iMac OS Version 10.6.2

      Have you used the settings on the Web interface to enable POP or IMAP, whatever you want to use? Have a loook at these tutorials -

      Sky User - How to enable POP on your Sky Email Account

      Sky User - Configure Apple Mail

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
      Robert Gregg's Avatar
      Robert Gregg is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Aug 2010
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: iMac OS Version 10.6.2

      Hi
      Thanks to all. Eventually got in touch with sky today. It was all down to the fact the disable IMAP account button had not been clicked to disabled on my web email file mail settings. Now sorted and a big thank you to the tech guys at Sky!

    8. #7
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: iMac OS Version 10.6.2

      So the basic problem was that you had both IMAP and POP enabled? Its something to ask future users with problems, as it is easy to miss.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
      Mr Spouse's Avatar
      Mr Spouse is offline Sky User Member
      Exchange: Somewhere
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Jun 2009
      Posts
      314
      Thanks
      0
      Thanked 2 Times in 2 Posts

      Re: iMac OS Version 10.6.2

      Now you've got it working with POP have you tried IMAP? It's much better at keeping things in sync as it synchronises folders as well as mail, so things will be in the same place through the web interface and the Mail app.

    10. #9
      Robert Gregg's Avatar
      Robert Gregg is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Aug 2010
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: iMac OS Version 10.6.2

      Hi
      I do take your relevant point but to be honest I'm too scared to touch anything having been without the proper configuration for so long. Thanks again. I'm not a tech so all help is appreciated.

    11. #10
      dsldude's Avatar
      dsldude is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Sep 2007
      Posts
      295
      Thanks
      2
      Thanked 1 Time in 1 Post

      Re: iMac OS Version 10.6.2

      Personally I dont like imap I found it quite slow, and even if you use pop you can
      still go in the all mail folder on webmail and view all mail already downloaded.

      Imap is useful though if you have multiple computers and want the email
      synchronised between them all.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION