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    Leaving Sky broadband, final bill

    This is a discussion on Leaving Sky broadband, final bill within the Joining or leaving Sky forums, part of the Other Sky help and support category; I am leaving Sky BB tomorrow and transferring to BT . I have had a letter from Sky acknowledging the ...

    1. #1
      davews's Avatar
      davews is offline Sky User Member
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      Leaving Sky broadband, final bill

      I am leaving Sky BB tomorrow and transferring to BT. I have had a letter from Sky acknowledging the move and that my Sky broadband will be cancelled as of tomorrow.
      Looking at my account details there is no indication on there that I am about to leave and my January bill, due from my direct debit on 27th, is a normal monthly one.

      What is the normal procedure - do I expect after the move completes they will produce a revised bill (with possibly a refund for the days I have already paid for in the December bill) or will they deny everything until I phone and complain? I could obviously cancel the direct debit but doing that will probably just complicate matters.


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    3. #2
      The Realist's Avatar
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      Re: Leaving Sky broadband, final bill

      Call Sky direct and ask.
      Disclaimer: The views expressed here are my own and in no way represent the views or policies of my employer.


    4. #3
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      Re: Leaving Sky broadband, final bill

      [QUOTE=davews;472235]I am leaving Sky BB tomorrow and transferring to BT. I have had a letter from Sky acknowledging the move and that my Sky broadband will be cancelled as of tomorrow.
      Looking at my account details there is no indication on there that I am about to leave and my January bill, due from my direct debit on 27th, is a normal monthly one.

      What is the normal procedure - do I expect after the move completes they will produce a revised bill (with possibly a refund for the days I have already paid for in the December bill) or will they deny everything until I phone and complain? I could obviously cancel the direct debit but doing that will probably just complicate matters.[/QUOTE



      Your bill is created on the 13th of each month - Sky give 14 days notice of each bill.

      If your services are active when the bill is generated then they bill you for a month in advance (as they do every month) from 27th to 26th of following month.

      If your broadband cancels on the 17th then they will still take the bill on the 27th.

      Then on 13th February when they create the bills for the 27th Feb they will work out that broadband got cancelled on 17th January and they will credit the 27th January payment plus the 10 days back to the cancellation date onto your Sky account.

      They hold onto it for a short period to ensure any (potential) final call charges are deducted before it's refunded.

      The refund will be back in your bank a maximum of 45 days after your cancellation.

      There are some rare cases where call charges don't come through until 60(?) days after making them and this could mean a further payment is taken for them after the refund.
      Please note the views and recommendations in my posts are my own and in no way reflect the views of Sky

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      Re: Leaving Sky broadband, final bill

      Many thanks Bubblegun for the comprehensive reply, at least I now know what will happen and it does sort of make sense.

      BT Broadband went live yesterday as planned. It was really just to get everything 'under one roof' and although I have nothing against Sky, phone with BT which I have had for many years does actually work out slightly cheaper with their line rental saver. So far impressed - I have never got faster than 8.5Mbs with Sky (and O2 before) but BT connected immediately at 9.5Mbs and seems stable...

    6. #5
      bubblegun's Avatar
      bubblegun is offline Sky User Member
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      Re: Leaving Sky broadband, final bill

      Sky do line rental saver for 12 or 18 months too. It's the same price as BT's.
      Please note the views and recommendations in my posts are my own and in no way reflect the views of Sky

     

     

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