Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 5 123 ... LastLast
    Results 1 to 10 of 45
    Like Tree3Likes

    3 week wait for installation!

    This is a discussion on 3 week wait for installation! within the Joining or leaving Sky forums, part of the Other Sky help and support category; Hey, Newbie here - so I ordered online and have the free 2TB model and a tenner off my family ...

    1. #1
      ricke17's Avatar
      ricke17 is offline Sky User Member
      Exchange: Farnborough
      Broadband ISP: Plusnet
      Router: Netgear D7000
      Sky TV: Sky+ HD
      Join Date
      Jul 2010
      Location
      Hampshire
      Posts
      14
      Thanks
      0
      Thanked 0 Times in 0 Posts

      3 week wait for installation!

      Hey,

      Newbie here - so I ordered online and have the free 2TB model and a tenner off my family pack for 6 month. Not a bad deal.

      But I have a 3 week wait (well 22 days!) for the engineer to come and install the box!

      It's a simple install, I am in a ground floor flat with a shared dish and everything works fine (using Freesat currently) - any advice on getting this install done quicker, or should I hang fire?

      Rick.


    2. Advertisement
    3. #2
      marjohn56's Avatar
      marjohn56 is offline Sky User Member
      Exchange: Cricklewood
      Broadband ISP: ZEN
      Router: Billion 8800NL(Modem Bridge) + OPNsense 19.7.b
      Sky TV: Sky Q 2Tb+Mini
      Join Date
      Dec 2011
      Posts
      1,806
      Thanks
      13
      Thanked 141 Times in 132 Posts

      Re: 3 week wait for installation!

      Does seem excessive, but I guess it's getting towards Christmas and they are busy.

      You could probably have done a self install, if they still do that and you are reasonably competent technically.
      --------------------------------------------------------
      Artificial Intelligence is no match for Natural Stupidity.
      --------------------------------------------------------

    4. #3
      ricke17's Avatar
      ricke17 is offline Sky User Member
      Exchange: Farnborough
      Broadband ISP: Plusnet
      Router: Netgear D7000
      Sky TV: Sky+ HD
      Join Date
      Jul 2010
      Location
      Hampshire
      Posts
      14
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: 3 week wait for installation!

      Yeh 3 weeks is a long time and I am pretty competent technically so a self-install would have been preferable. But I'll wait!

    5. #4
      ricke17's Avatar
      ricke17 is offline Sky User Member
      Exchange: Farnborough
      Broadband ISP: Plusnet
      Router: Netgear D7000
      Sky TV: Sky+ HD
      Join Date
      Jul 2010
      Location
      Hampshire
      Posts
      14
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: 3 week wait for installation!

      Quote Originally Posted by marjohn56 View Post
      Does seem excessive, but I guess it's getting towards Christmas and they are busy.

      You could probably have done a self install, if they still do that and you are reasonably competent technically.
      So I called C/S yesterday and asked about a self-install, but that is not an option as I am a "new customer" - so annoying. Incidentally, do I still need to have a phone line attached to the box? I did have to back in the day....

    6. #5
      marjohn56's Avatar
      marjohn56 is offline Sky User Member
      Exchange: Cricklewood
      Broadband ISP: ZEN
      Router: Billion 8800NL(Modem Bridge) + OPNsense 19.7.b
      Sky TV: Sky Q 2Tb+Mini
      Join Date
      Dec 2011
      Posts
      1,806
      Thanks
      13
      Thanked 141 Times in 132 Posts

      Re: 3 week wait for installation!

      Yep... still need the phone line, although I suspect it can also use broadband.
      --------------------------------------------------------
      Artificial Intelligence is no match for Natural Stupidity.
      --------------------------------------------------------

    7. #6
      ricke17's Avatar
      ricke17 is offline Sky User Member
      Exchange: Farnborough
      Broadband ISP: Plusnet
      Router: Netgear D7000
      Sky TV: Sky+ HD
      Join Date
      Jul 2010
      Location
      Hampshire
      Posts
      14
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: 3 week wait for installation!

      That's annoying

    8. #7
      marjohn56's Avatar
      marjohn56 is offline Sky User Member
      Exchange: Cricklewood
      Broadband ISP: ZEN
      Router: Billion 8800NL(Modem Bridge) + OPNsense 19.7.b
      Sky TV: Sky Q 2Tb+Mini
      Join Date
      Dec 2011
      Posts
      1,806
      Thanks
      13
      Thanked 141 Times in 132 Posts

      Re: 3 week wait for installation!

      Quote Originally Posted by ricke17 View Post
      That's annoying
      So is life in general.
      --------------------------------------------------------
      Artificial Intelligence is no match for Natural Stupidity.
      --------------------------------------------------------

    9. #8
      ricke17's Avatar
      ricke17 is offline Sky User Member
      Exchange: Farnborough
      Broadband ISP: Plusnet
      Router: Netgear D7000
      Sky TV: Sky+ HD
      Join Date
      Jul 2010
      Location
      Hampshire
      Posts
      14
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: 3 week wait for installation!

      Hahaha - I recognise your handle - and you have the same router as me haha

    10. #9
      marjohn56's Avatar
      marjohn56 is offline Sky User Member
      Exchange: Cricklewood
      Broadband ISP: ZEN
      Router: Billion 8800NL(Modem Bridge) + OPNsense 19.7.b
      Sky TV: Sky Q 2Tb+Mini
      Join Date
      Dec 2011
      Posts
      1,806
      Thanks
      13
      Thanked 141 Times in 132 Posts

      Re: 3 week wait for installation!

      , Yes from the OC forum?

      My D7000 will, by the end of today be doing duty as a WAP only, bit excessive I know. I'm putting in a pFsense firewall so its job there is redundant, it will just be a backup in case the OR modem or the firewall fails.
      --------------------------------------------------------
      Artificial Intelligence is no match for Natural Stupidity.
      --------------------------------------------------------

    11. #10
      ricke17's Avatar
      ricke17 is offline Sky User Member
      Exchange: Farnborough
      Broadband ISP: Plusnet
      Router: Netgear D7000
      Sky TV: Sky+ HD
      Join Date
      Jul 2010
      Location
      Hampshire
      Posts
      14
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: 3 week wait for installation!

      hahaha - yeh small world!

     

     
    Page 1 of 5 123 ... LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION