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    3 week wait for installation!

    This is a discussion on 3 week wait for installation! within the Joining or leaving Sky forums, part of the Other Sky help and support category; Because it would ask you for a pin and if no line was connected you would not be able to ...

    1. #31
      The Realist's Avatar
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      Re: 3 week wait for installation!

      Because it would ask you for a pin and if no line was connected you would not be able to book only via phone call to Sky.
      Disclaimer: The views expressed here are my own and in no way represent the views or policies of my employer.



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    3. #32
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      Re: 3 week wait for installation!

      yeah... OK. So one way or another you will need a phone.
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    4. #33
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      Re: 3 week wait for installation!

      If a customer wishes to have their stb connected to the phone line at the time of install that's not a problem but a large percentage of customers today have internet access and all connectivity is carried out via wireless connection.

      Its not part of the T&C now to have a phone line connected but customers whom had their install carried out before this date must have a line according to their T&C at the time of their contract.
      Disclaimer: The views expressed here are my own and in no way represent the views or policies of my employer.


    5. #34
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      Re: 3 week wait for installation!

      Quote Originally Posted by marjohn56 View Post
      yeah... OK. So one way or another you will need a phone.
      What?

      No.
      The answer is no, you do not need a phone line connected to your sky box.

      Quote Originally Posted by marjohn56 View Post
      Yep... still need the phone line, although I suspect it can also use broadband.
      I get things wrong therefore i am human.

    6. #35
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      Re: 3 week wait for installation!

      Lol

      Quote Originally Posted by gymno View Post
      what?

      No.
      The answer is no, you do not need a phone line connected to your sky box.



      I get things wrong therefore i am human.
      Disclaimer: The views expressed here are my own and in no way represent the views or policies of my employer.


    7. #36
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      Re: 3 week wait for installation!

      Quote Originally Posted by The Realist View Post
      If a customer wishes to have their stb connected to the phone line at the time of install that's not a problem but a large percentage of customers today have internet access and all connectivity is carried out via wireless connection.

      Its not part of the T&C now to have a phone line connected but customers whom had their install carried out before this date must have a line according to their T&C at the time of their contract.
      Useful to know.

      If I go for 'Q' that will be a new contract so I can get rid of the phone line, although that is not a reason to upgrade! ☺
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    8. #37
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      Re: 3 week wait for installation!

      Yep correct.

      Quote Originally Posted by marjohn56 View Post
      Useful to know.

      If I go for 'Q' that will be a new contract so I can get rid of the phone line, although that is not a reason to upgrade! ☺
      Disclaimer: The views expressed here are my own and in no way represent the views or policies of my employer.


    9. #38
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      Re: 3 week wait for installation!

      Quote Originally Posted by Scubbie View Post
      You should have a card with the phone number for the Sky engineer or his/her team.

      I would use it and make a friendly call. Give them the good news first and gently let them know in a friendly way that the splitter doesn't work.
      FYI, engineers no longer leave contact details for themselves following changes made to their incentive scheme.

      Already answered. Didn't read far enough ahead.

      AFAIK the Sky+HD boxes no longer call back on the phone line and only do it on broadband connection if present. If not present then IPPV, Sky Store, catch-up, on-demand and Sky Active will not be available.
      Scubbie likes this.
      Please note the views and recommendations in my posts are my own and in no way reflect the views of Sky

    10. #39
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      Re: 3 week wait for installation!

      I don't think that sky were ever particularly strict about enforcing the phone line rule anyway, apart from multiscreen boxes of course.

      When i signed up for tv in 2008 i payed a 25 'no phone line fee' because we were using just mobiles at the time.

    11. #40
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      Re: 3 week wait for installation!

      Quote Originally Posted by gymno View Post
      I don't think that sky were ever particularly strict about enforcing the phone line rule anyway, apart from multiscreen boxes of course.

      When i signed up for tv in 2008 i payed a 25 'no phone line fee' because we were using just mobiles at the time.
      They used to be for anyone with a Multi-Room subscription. Occasionally someone would complain about receiving a bill almost twice their correct going rate.

      With something like 7m+ Sky+ HD & SkyHD STBs now connected to the Internet, it's good that Sky changed their policy sometime back.

      The Interactive Services have also been improved. As broadband speeds are better than dial-up, more can be sent across.

      P.S. Yes I know that it's now called Multiscreen, but back then it was Multi-Room

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