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    UK ISP BT Unveil Early Broadband, TV and Phone Price Hikes for 2016

    This is a discussion on UK ISP BT Unveil Early Broadband, TV and Phone Price Hikes for 2016 within the General Computing and Internet forums, part of the Community channel category; UK ISP BT Unveil Early Broadband, TV and Phone Price Hikes for 2016 - ISPreview UK The retail division of ...

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      UK ISP BT Unveil Early Broadband, TV and Phone Price Hikes for 2016

      UK ISP BT Unveil Early Broadband, TV and Phone Price Hikes for 2016 - ISPreview UK
      The retail division of BT has, in an earlier than expected move, today unveiled a raft of new inflation busting price hikes (increases range from +5.6% to +20%) for their consumer phone, TV and broadband services that will come into force from 3rd July 2016. Line rental is now £18.99 a month.

      The provider usually announces their annual changes a little later than this. For example, back in 2015 BT announced them in July and introduced them for September, then in 2014 they unveiled them in August and introduced the rises from December (note: new subscribers usually get hit with them much sooner). Suffice to say that itís been years since they jumped ahead like this.

      On top of that itís worth pointing out that annual inflation, despite once being used as an excuse for such large increases, will have had little impact this year with the CPI 12-month rate (the amount prices change over a year) between March 2015 and March 2016 standing at just 0.5% and RPI pipping to 1.6%.

      However BT also needs to account for the costs of rapidly rising broadband data use, bringing customer support back to the UK, expensive premium TV rights deals (Sport etc.), future investment in other areas (4K TV services etc.) and the introduction of new Government policy / requirements, which need to be balanced somewhere.

      The Changes


      As usual the underlying wholesale cost of copper line rental has tended to hold fairly steady at below £10 +vat per month and itís been that way for a long time, although ISPs often shift some of their other costs on to line rental and naturally itís the one that affects the most subscribers.

      History of BT Phone Line Rental Rises


      2011 = £13.90
      2012 = £14.60
      2013 = £15.45
      2014 = £15.99
      2015 (Dec 2014) = £16.99
      2016 (September 2015) = £17.99
      2016/17 (July 2016) = £18.99

      Similarly BTís pre-paid Line Rental Saver service (i.e. pay 12 months line rental in advance in order to get a small discount) will also increase from £194.28 to £205.08 per year, which equates to a monthly equivalent price of £17.09. However the cost of the BT Basic social line rental tariff for those on low incomes will remain at £5.10 per month.

      Unfortunately some of the increases elsewhere are even more aggressive. For example, the standard broadband package price jumps by over 15% from £13 to £15 per month, with their superfast ďfibreĒ BTInfinity (FTTC) options also seeing increases of between +£1 and +£3 per month extra (this reflects the prices after any promotional discounts).

      Anybody wanting the Anytime UK Calls add-on will also find themselves paying £8.50 a month instead of the current £7.95 and the premium BT Sport Pack TV add-on will see a massive +20% jump from £5 per month to £6 per month.

      Customers may also like to note that the Pence Per Minute (PPM) price for calls to UK landlines and 0870 numbers is also increasing from 10.24p to 11p and land-line call set-up charges are similarly long jumping from 17.07p to 19p. Some other call charges may also rise, but BT havenít yet sent us a complete summary and so we canít verify.

      John Petter, BT Consumer CEO, said:

      ďWe realise that customers never welcome price rises, but we have again ensured that low-income customers avoid increases. And we continue to highlight money-saving options for all customers. We have also done our best to ensure that all of our customers will get more value if their price is going up, and we know they want faster speeds and better online security from their broadband.

      But we know that customers also want great service and to be protected from nuisance calls. Thatís why we have invested to be able to promise that weíll answer 80% of our customersí calls in the UK by the end of this year.

      And we will also be launching a comprehensive defence against nuisance calls that will divert up to 25 million unwanted calls a week before they ever bother BT customers.Ē
      As usual BTís rises tend to trigger most of the markets other major broadband and phone providers to follow suit, albeit gradually over the next few months. At the same time Ofcomís regulation against mid-contract price hikes allows customers to exit their existing contract without penalty after receiving the price notification letter.

      UPDATE:


      Incidentally BT has also reduced the price of their unlimited broadband and phone bundles today by a few pounds, although this is a promotional offer (not standard pricing) and the above changes arenít yet being reflected on their website (that usually follows a little later).


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      Re: UK ISP BT Unveil Early Broadband, TV and Phone Price Hikes for 2016

      And yet they are already making a massive profit.

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      Re: UK ISP BT Unveil Early Broadband, TV and Phone Price Hikes for 2016

      No doubt Sky will be increasing their prices again then!

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      Re: UK ISP BT Unveil Early Broadband, TV and Phone Price Hikes for 2016

      As surely as night follows day...
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      Re: UK ISP BT Unveil Early Broadband, TV and Phone Price Hikes for 2016

      Don't forget that the £4.2bn over 3 years football rights deal hasn't actually started yet! It starts from the 2016/17 season which begins in September. So the price rises to date have just been pathfinders! Standby for more (?big ones?) yet to come...
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      Re: UK ISP BT Unveil Early Broadband, TV and Phone Price Hikes for 2016

      So let the people who want to watch the football pay for it, instead of penalising everyone else. I love football but NOT at any price, that's the reason I don't have or want Sky sports.
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      Re: UK ISP BT Unveil Early Broadband, TV and Phone Price Hikes for 2016

      What annoys me about the landline charge, is that £1 increase happens every year now and everyone no matter what isp just follows with it.
      I'm sure in any other industry that would be seen as bad practice for an industry.
      But with Ofcom, we have no chance.
      Its also just a broadband direct tax, for us that only use our lines for broadband.
      Really thought with all this talk lately of the Openreach reliance, things might change, does not seem so and seems we have to put up with this for a long time.

      Just glad mind we do not make or use landline calls now, that sounds as though its getting ridiculously expensive to have a landline phone package of calls now.
      So glad we made the choice to use mobile payg and the occasional skype payments for all our phone needs.

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      Re: UK ISP BT Unveil Early Broadband, TV and Phone Price Hikes for 2016

      That's why there's a movement afoot in our area to get Virgin to come in. It's available about three roads away.

      I think and have thought for a long time that BT are just taking the mickey... Competition... WHAT competition.
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      Re: UK ISP BT Unveil Early Broadband, TV and Phone Price Hikes for 2016

      Quote Originally Posted by marjohn56 View Post
      That's why there's a movement afoot in our area to get Virgin to come in. It's available about three roads away.

      I think and have thought for a long time that BT are just taking the mickey... Competition... WHAT competition.
      There is still a landline charge on virgin though.

      Thing is if I work out my costings with virgin, and for the equivalent package that I have now with sky, its a lot more expensive over 12-18 months.
      Not sure virgin is all that really, when I look at my neighbours setup, but then I've been with sky so long and the whole customer experience is so good.
      Just coming up till my yearly June sky renegotiation, so sky will have to be nice and Im sure they will. But looks like for the first time in at least three or more years 'Beckham deal' we will have to start paying for broadband (excluding the OR broadband tax)!

     

     

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