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    • 1 Post By gymno

    BTOpenreach Offer Broadband ISPs the Option of Slower Fault Repairs

    This is a discussion on BTOpenreach Offer Broadband ISPs the Option of Slower Fault Repairs within the General Computing and Internet forums, part of the Community channel category; BTOpenreach Offer Broadband ISPs the Option of Slower Fault Repairs - ISPreview UK BTOpenreach , which maintains BT ’s national ...

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      BTOpenreach Offer Broadband ISPs the Option of Slower Fault Repairs

      BTOpenreach Offer Broadband ISPs the Option of Slower Fault Repairs - ISPreview UK
      BTOpenreach, which maintains BT’s national UK telecoms and broadband network, will next month launch a slower fault repair service for MPF fully unbundled ISPs (e.g. Sky Broadband and TalkTalk). Now you might well ask, why would any ISP seek slower fault fixing? To save money, of course.

      At present Openreach’s connectivity products are usually sold to ISPs with a pre-assigned Service Maintenance Level (SML) and providers also have the ability to trade-up to a higher SML (Business 2 Plus, SML3 or SML4) to gain access to additional functionality and or faster repairs, although this usually costs extra.

      Similarly fully unbundled (MPF) broadband and phone lines are sold with SML2 in tariff, which aims to resolve faults by the end of the next working day (Monday to Saturday, excluding public and bank holidays). But related ISPs will soon have the option to “trade-down” to a lower service quality in order to save money.

      Openreach Statement

      Following the introduction of MPF SML1, on Sunday 22nd November 2015, CPs will have the option to trade-down (or provide from new as part of a provision order) to a lower SML, offering a slower than current repair time, should a fault occur. Where a fault occurs on an SML1 MPF line, we’ll work to resolve the fault by the end of the working day after the next working day (Monday to Friday, excluding public and bank holidays).


      To reflect the increase in fault resolution time on MPF SML1, lines will be subject to a £2.36 discount on annual rental. This will be shown as a new ‘MPF Discounted rental (SML1 in tariff)’ of £85.12 within the MPF price list.
      At this point it’s worth noting how some of the biggest ISPs, such as Sky Broadband, have been very vocal about Openreach’s performance with regards to engineering work. In that sense it will be interesting to see whether any of those save providers suddenly preference cost savings above service quality by adopting SML1.

      On the flip side it will also be interesting to see what practical difference this makes to Openreach’s average repair times, if any. Some ISPs may perhaps deem that SML1 might not have a material impact upon Openreach’s current service quality, but this is hard to judge.

      Granted the savings here are quite small for ISPs, but if you’re a big provider with millions of customers then the temptation to save £2.36 per line might be difficult to resist, albeit coming at the cost of service quality.

      However it’s worth pointing out that providers will still have the option to expedite faults to a higher maintenance level on a per occasion basis, albeit at extra cost (£85 +vat to go from SML1 to SML2).


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      Re: BTOpenreach Offer Broadband ISPs the Option of Slower Fault Repairs

      ...fully unbundled (MPF) broadband and phone lines are sold with SML2 in tariff, which aims to resolve faults by the end of the next working day...
      That's not funny.
      I mean, that is a joke right?
      marjohn56 likes this.

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      Re: BTOpenreach Offer Broadband ISPs the Option of Slower Fault Repairs

      well if you aren't making me jealous you're making me depressed.

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      Re: BTOpenreach Offer Broadband ISPs the Option of Slower Fault Repairs

      Lots of Sky's installers are telecoms trained.

      Unfortunately they're not allowed to touch Openreach equipment to fix things at the moment and for the foreseeable future. They can visit much quicker (in many cases) so why can't they fix things? One of many things wrong with Openreach system currently...
      Please note the views and recommendations in my posts are my own and in no way reflect the views of Sky

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      Re: BTOpenreach Offer Broadband ISPs the Option of Slower Fault Repairs

      Sounds a complete mess to me.
      Why cant they just let sky and others use their engineers with training to work on lines from the cabinet to the house.
      Would just get rid of all these problems.
      Seems ridiculous that in such a competitive market, a rival has to 'beg' for openreach to go and sort a line.
      Just screws up any reliable customer satisfaction or easy resolution.
      Telephone lines are not rocket science and a simple action and complete shared job list would sort out any problems on a line or cabinet.

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      Re: BTOpenreach Offer Broadband ISPs the Option of Slower Fault Repairs

      Quote Originally Posted by bubblegun View Post
      Unfortunately they're not allowed to touch Openreach equipment to fix things at the moment and for the foreseeable future. They can visit much quicker (in many cases) so why can't they fix things? One of many things wrong with Openreach system currently...
      This was introduced as a direct result of complaints that some engineers were going in and breaking the kit of rival/competitor service providers.

      It also means that the telephone exchanges are more secure and less likely to be tampered with by the placement of unauthorised listening devices.

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      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
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      Re: BTOpenreach Offer Broadband ISPs the Option of Slower Fault Repairs

      And one more good reason to break OR away from BT.

      No one investor owning more than 30% of it. Preferably with the UK PLC holding a significant share, however, currently UK PLC does not have any spare funds.
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      Re: BTOpenreach Offer Broadband ISPs the Option of Slower Fault Repairs

      Openreach fault repairs is already ridiculously slow, reading that announcement was like a comedy act.

     

     

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