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    Adverts mask real broadband costs, says Citizens Advice

    This is a discussion on Adverts mask real broadband costs, says Citizens Advice within the General Computing and Internet forums, part of the Community channel category; Adverts mask real broadband costs, says Citizens Advice - BBC News Teaser deals in adverts are masking the long-term cost ...

    1. #1
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      Adverts mask real broadband costs, says Citizens Advice

      Adverts mask real broadband costs, says Citizens Advice - BBC News
      Teaser deals in adverts are masking the long-term cost of broadband packages, a charity has claimed.

      Citizens Advice said that hidden charges such as line rental and delivery costs could add 20 a month to the advertised price.

      It highlighted one case in which a customer would pay 465 more than the amount advertised during a contract.

      The trade body for internet service providers, ISPA, said broadband prices were "clearly presented".

      Nicholas Lansman, ISPA secretary-general, said: "It is important that customers look at the full terms of an offer when choosing a provider.

      "Ofcom recently concluded that the UK has one of the most competitive broadband markets among major European economies, as the average price of a fixed broadband package has fallen by 40% and speeds have greatly increased."

      Gillian Guy, chief executive of Citizens Advice, said confusing teaser rates and hidden costs made it difficult for consumers to work out whether they were getting a good deal.

      "Internet providers need to be upfront about broadband costs, ensuring adverts are transparent and people know what they are signing up to," she said.

      "Some broadband firms are starting to accept that prices need to be clearer. Now the whole industry needs to up its game."

      The charity said that line rental was the most expensive additional cost.

      The ISPA said that service providers using the BT network were required to levy a line rental charge, which went toward maintaining the network used by most of the UK for both phone calls and broadband.


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    3. #2
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      Re: Adverts mask real broadband costs, says Citizens Advice

      How is line rental in anyway a hidden cost, you have to have it and its always mentioned upfront.
      What a load of nonsense.
      Every isp and deal will offer a changing delivery charge scenario for kit, its always clearly stated in the small print.
      If a user fails to read that, always upfront on their websites or literature then they are at fault.
      I read plenty of this as do many on here from many differing major isps and they do a great job.
      Id say its probably one of the clearest small prints you see for any products.

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      Re: Adverts mask real broadband costs, says Citizens Advice

      In the Interview on this topic on this morning's BBC Breakfast, the point was made that Airlines were forced to make all their hidden charges prominent so that people could make a fairer comparison.

      Regular members to this forum will be aware that anyone on a BTO based system will have the line rental to consider, as well as the broadband price. What you get for your line rental is not always the same.

      Currently the headline figures are for the broadband package, with line rental appearing to be incidental.

      Should you read all the deal prices before signing up? Absolutely.

      Is it their fault? That's the issue that the CAB are raising. Perhaps the deals are misleading some people out there who are not so aware about what is happening.

      With the joint venture from CityFibre, TalkTalk & Sky now announced, one of the big things that was in the prices was Line Rental. More to the point, it was just included as a part of the figures quoted and no longer a separate item. This could cause BTO some concern as the products take off, but for now UFO only covers a test area.

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      Re: Adverts mask real broadband costs, says Citizens Advice

      To be honest the line rental is my big issue i don't even make or receive a phone call on my house phone but we are stuck with the line rental because you have to pay it to get the internet it's a bit of a con really.

      I can't even move because we don't have cable where i live or i would have swapped years ago because VM internet is a lot faster and i would have paid a bit more for that also.

      No line rental and faster BB what more could you ask for from VM.

      And yes the providers that advertise on the tv do con you because what they do is put the small print at the bottom of the page and then as quick as it comes up you down get time to read it and then its gone.


      Nobody is Perfect.....I am Nobody....Therefore I am Perfect

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      Re: Adverts mask real broadband costs, says Citizens Advice

      Quote Originally Posted by sdd View Post
      No line rental and faster BB what more could you ask for from VM.
      Faster upload speeds. Improved backhaul capacity.

      Of course their current router, released some 2 years ago, also supports faster speeds and the 5GHz band too.

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      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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      Re: Adverts mask real broadband costs, says Citizens Advice

      Quote Originally Posted by sdd
      No line rental and faster BB what more could you ask for from VM.
      Quote Originally Posted by Scubbie View Post
      Faster upload speeds. Improved backhaul capacity.
      And less jitter - an inherent weakness of coax cable.

     

     

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