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    • 1 Post By James_Mitchell

    Sky Broadband Shield suddenly blocking Simpsons 'Tapped Out' game

    This is a discussion on Sky Broadband Shield suddenly blocking Simpsons 'Tapped Out' game within the Gaming on Sky forums, part of the Sky Broadband help category; So another false positive picked up with Sky Broadband Shield. My Sky Shield was set to 18+ and as of ...

    1. #1
      James_Mitchell's Avatar
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      Sky Broadband Shield suddenly blocking Simpsons 'Tapped Out' game

      So another false positive picked up with Sky Broadband Shield.

      My Sky Shield was set to 18+ and as of last night the Simpsons 'Tapped Out' game on various mobile platforms (using the iOS version here) suddenly stopped connecting. It needs a data connection to work.

      Tried turning off WiFi and just using cellular and it connects and works without any issues.

      Turn Sky Broadband Shield off and once again it works without any issues.

      Sky have cleary made a configuration change to Sky Shield which is now blocking this game. No idea how to manually allow this game via the Shield manual settings either?


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    3. #2
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      Re: Sky Broadband Shield suddenly blocking Simpsons 'Tapped Out' game

      The email address for reporting possible incorrect categorisation is CRSupport@bskyb.com.
      From FAQ's here: Sky Help: Sky Broadband Shield troubleshooting
      Apparently they update the list 'several times a day'.

      Personally i've never used shield but always thought there was scope to allow or block a specific url under the advanced tab?

    4. #3
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      Re: Sky Broadband Shield suddenly blocking Simpsons 'Tapped Out' game

      Thanks.

      It's still rocky even with Shield turned off and randomly letting me connect.

      There is an approved URL list but as this is a mobile platform game I have no idea where the connection goes to or where the game servers are (other than it's a EA Games release) so cannot enter anything to the approved list.

      Edit to add - just had an online chat with Sky, they are asking me to leave the Shield off for 24hours to see if that makes any difference as they say even though you get the email telling you Shield is on or off within a few minutes of making the switch, it can take 24hrs to fully reset.
      Last edited by James_Mitchell; 07-12-14 at 03:44 PM.

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      Re: Sky Broadband Shield suddenly blocking Simpsons 'Tapped Out' game

      But still rock solid using the mobile network?

      Strange.
      But then it is EA.

      *response to edit*
      I do recall reading about a delay after altering shield settings, however surely this wouldn't explain an intermittent problem?

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      Re: Sky Broadband Shield suddenly blocking Simpsons 'Tapped Out' game

      Just tried again with the shield has been off for an hour or so now and it's still the same. Something is blocking the connection to the EA servers via Sky broadband. On EE mobile 3G/4G it's connecting and working as it should.

      (I've tried a router reboot as well and it's still the same)

      Having this issue on both an iPhone 6 and iPad Air.

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      Re: Sky Broadband Shield suddenly blocking Simpsons 'Tapped Out' game

      Are you still having issues with WiFi when playing Tapped Out?

      I know that periodically their servers mess up and you often can't connect for an hour or two.

      At least it is a little more stable now.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    8. #7
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      Re: Sky Broadband Shield suddenly blocking Simpsons 'Tapped Out' game

      No, it's working again here. Someone from CR support did reply to my email saying they had done something with Sky Shield and had now corrected it. I'm just wondering if this was a other case of Sky blocking access to torrent websites which had a knock-on effect of blocking non-torrent websites and other services. Not the first time Sky have done this.
      Scubbie likes this.

    9. #8
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      Re: Sky Broadband Shield suddenly blocking Simpsons 'Tapped Out' game

      Sure the Sky Shield can be refined constantly and you can add specific exceptions to your connection, but this is a prime example why I am not in favour of any service such as Sky Shield.

      Since all the major ISPs now have something similar I would expect them all to have similar issues periodically.

      Still Tapped Out might need a constant connection whilst you are playing it, but it is far from a torrent program.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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