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    Other ways I can go about getting Gamer Profile activated

    This is a discussion on Other ways I can go about getting Gamer Profile activated within the Gaming on Sky forums, part of the Sky Broadband help category; Hello, well I have constantly been phoning and emailing Sky Support and all the advisers just ask me to put ...

    1. #1
      tojoweeman's Avatar
      tojoweeman is offline Sky User Member
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      Other ways I can go about getting Gamer Profile activated

      Hello, well I have constantly been phoning and emailing Sky Support and all the advisers just ask me to put it in the test socket, change micro filters, chance ADSL cable etc etc then tell me that once they have ran a line test they will get the higher level of support. This has happened 4 times now and they say they will contact me back, never have. Are the first advisers authorized to turn gaming profile on or does it have to be tier 2? I'm sick of the same constant checks they have to do and they never ring back.

      Thanks in advance


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    3. #2
      Scubbie's Avatar
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      Re: Other ways I can go about getting Gamer Profile activated

      Call them. The 08442 number is free to call from your landline.

      Not everyone knows how to set up a profile manually. You may need to speak to a few people before getting someone who knows what they are doing.

      The thing is, since Sky updated DLM last year, less people have needed to be placed on the Gaming Profile. So you may actually be on a very good profile already.

      If you would prefer a 2nd or 3rd opinion as to whether you would actually benefit from being placed on the gaming profile, could I ask you to post your connection stats and the results of pinging the BBC website please?

      How to get your Sky Router statistics

      Also could you describe your current setup please. If you could include details such as how you are connected to your router, how the router is connected to the telephone line, which socket is being used and any microfilters or filtered faceplates. Also whether or not there are any BT Junction boxes between the master socket and where your telephone line leaves your building.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      tojoweeman's Avatar
      tojoweeman is offline Sky User Member
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      Re: Other ways I can go about getting Gamer Profile activated

      Quote Originally Posted by Scubbie View Post
      Call them. The 08442 number is free to call from your landline.

      Not everyone knows how to set up a profile manually. You may need to speak to a few people before getting someone who knows what they are doing.

      The thing is, since Sky updated DLM last year, less people have needed to be placed on the Gaming Profile. So you may actually be on a very good profile already.

      If you would prefer a 2nd or 3rd opinion as to whether you would actually benefit from being placed on the gaming profile, could I ask you to post your connection stats and the results of pinging the BBC website please?

      How to get your Sky Router statistics

      Also could you describe your current setup please. If you could include details such as how you are connected to your router, how the router is connected to the telephone line, which socket is being used and any microfilters or filtered faceplates. Also whether or not there are any BT Junction boxes between the master socket and where your telephone line leaves your building.
      ROUTER STATISTICS

      System Up Time: 21:29:19
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 1304100 1789257 0 4111 4980 21:28:34
      LAN Up 1640081 1226322 0 40771 6977 21:29:19
      WLAN Up 177667 110452 0 3552 1518 21:28:57
      ADSL Link Downstream Upstream
      Connection Speed 10232 kbps 1087 kbps
      Line Attenuation 36.0 dB 22.3 dB
      Noise Margin 1.6 dB 7.7 dB

      And Ping to BBC:
      Pinging BBC - Homepage [212.58.246.92] with 32 bytes of data:
      Reply from 212.58.246.92: bytes=32 time=54ms TTL=56
      Reply from 212.58.246.92: bytes=32 time=54ms TTL=56
      Reply from 212.58.246.92: bytes=32 time=54ms TTL=56
      Reply from 212.58.246.92: bytes=32 time=54ms TTL=56


      Ping statistics for 212.58.246.92:
      Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
      Approximate round trip times in milli-seconds:
      Minimum = 54ms, Maximum = 54ms, Average = 54ms


      I never get 54ms ping though.

      My setup is, Microfilter into wall, phone and ADSL cable into the the Microfilter and ADSL into the modem. Then an ethernet cable connected to my computer

      Thanks in advance

      Colin

     

     

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